Thank you for taking the time to leave your feedback. We are genuinely concerned to read your comments, as we have checked our records and can confirm that we have no record of your property being listed with us, nor do we have any record of keys being dropped off at our branch. We also cannot find your details on our list of potential vendors. We take matters like this very seriously and want to ensure that there has not been any misunderstanding. We would kindly ask that you contact our office directly and speak with the Manager so we can look into this in more detail and clarify what has happened. At Crown Estate Agents, we are committed to delivering a professional and reliable service, and if there has been any miscommunication we would like the opportunity to resolve it. Thank you again for bringing this to our attention, and we hope to hear from you soon.