Carlie Hillas has been wonderful this year in managing my contract/rent and dealing with my account in general

Chelsea Garratt the Senior Manager at Welwyn Branch is very efficient and assists when required, a professional service for sure!

I continue to be very pleased with the service provided by the Belvoir team and with Megan Jackson as my primary contact . I am more happy to continue to do business with them at the Welwyn office.

We have been tenants with Belvoir for many years and have always been pleased with their service. We have found Megan Jackson and her colleagues at Belvoir Welwyn to be professional, courteous and helpful at all times.

I recently bought a property from Belvoir. Overall I was very happy with the transaction - the house really is delightful and the staff worked hard to help the deal go through. A couple of things could have been better. Certain communications were couched in property-sector language whose meaning was not apparent to me, e.g. "completion at notice". A fuller, early explanation would have been helpful, as my solicitor pointed out! Second, I received numerous requests to communicate with my solicitor on Belvoir's behalf, even though Belvoir had the relevant contact details. It made for a lot of extra noise - not ideal. Still, it shows that Belvoir was determined to do its best for the vendor, and I can't blame it for that. And in the end everything went through smoothly, which is a major achievement.

Overall happy with buying a property with Belvoir,Welwyn.

Thanks to Ben and colleagues for handling the sale of my property expertly and efficiently, making the sale such a smooth process.PositiveResponsiveness, Quality, Professionalism, Value

Good prices & Staff can be helpful however i would say having been using them for a year they are not 100% reliable.

After being given further information, I am giving Belvoir a great score. They've sorted the issues out and I'm much happier. UPDATE 2: I received a phone call from Chanel, and it turns out that the issues were being caused by the landlord and not Belvoir. The landlord was attempting to claim full payment for the cleaning of the property, despite the property not being clean when we moved in. UPDATE 1: They've now attempted to deduct money from my deposit... FOR ANOTHER PROPERTY! As a student, all I can say is AVOID. This is my first experience renting, never again. I wouldn't have left this negative review if my current checking out process hadn't already become painful to the point of doubting the literacy of the staff involved. Recovering my deposit: We received our final check-out report for the property, with several claims that we need to replace/repair certain things in the property. It didn't take me long to notice they were stating a large chunk of things that were reported on the check-in document. As it turns out, the images provided in the check-out document, were the same images from last year, NOT this year. Demonstrating that their images support my claims, and not theirs. I stated that I would like them to provide me with a document that includes the images that support their claims, and made a list of the claims I disputed. The response email asked me to provide my own evidence within 7 days, despite their evidence already supporting my points. No acknowledgement of my previous points or clarification as to what they need evidence for. This makes me feel uncomfortable as I do not know if they are going to make it so I have to fight a battle with them over evidence they have already provided, but seemingly have ignored. Getting the property: The company doing the guarantor checks to a long period of time to process the guarantor information, and when I spoke to Belvoir about this, they stated that it wasn't their problem. I stated that we've done all we needed to do, and if the communication with the company they use to process these things, are not doing a good job, it reflects badly on them. My blunt, but controlled complaining led to the manager threatening to withdraw our tenancy, the day we were due to pick up the keys. This scared my fianceé, a 22 year old student from Lithuania with no experience of these types of disputes. I'm not an aggressive person, I feel like they would exaggerate any negative emotionality to ensure you play on their terms. While in the property: Generally our experience in the property was fine, apart from the extended period we had to wait for our heating to be fixed.