THE DIRECTOR OF THE AGENCY IS VERY HELPFUL AND ASSISTED US NICELY WHEN HIS EMPLOYEE DELAYED IN THE PROCESS OF GIVING US THE ACCOMMODATION.

Things were off to a bit of a rocky start, however all issues are now resolved. Communication from the agency is good and the internal system they use for repairs/reporting issues seems to work fine. No problems with payments and the agents are all friendly and professional.

I recently rented my property through Belvoir and I was very pleased with their customer service. All the staff were very helpful and friendly, especially Davinder, Lecci and Aveisha. Would highly recommend them.

UPDATED: As a tenant, Belvoir wasn't my option. With that said, during my four-year tenancy, things were fine. Unfortunately, at the end of my tenancy, I had to go through plenty of stress getting my deposit back from a dishonest landlord. Belvoir Welwyn could've done something to prevent the situation. Over a month after leaving the property and after a very intense back and forth comms, I was able to get a decent amount of my deposit back, mostly thanks to Carlie H. from Belvoir. Tenants, be careful at the end of your.tenancy!

Belvoir were professional although quite aggressive during the negotiation process. They assisted me well after exchange to endure a smooth completion. Many thanks to Ben and Joe.

I had made a call and asked for the key to do the meter reading; however, it's been one month, I still have not received any reply yet.