Thank you

Good morning Jodie. So sorry to read of your experience and the short notice you received. Our Operations Director Andrew Schofield will be looking into this and would be happy to discuss the situation if you would like to email him at andrew.schofield@karltatler.com to arrange a convenient time. Once again please accept our sincere apologies.

Hi Proclean, I'm sorry to hear your experience with us hasn't been what you hopped. I will be sure to forward you feedback over to our Wallasey team.

Hi Loretta, We’re very sorry to hear how disappointed you have been, particularly having missed out on two properties and having incurred solicitor costs. We completely understand how upsetting and frustrating that must have been. Unfortunately, I’m afraid this would be the case with any estate agent. Once an offer is accepted, we do put exclusivity in place and work towards progressing the sale, but ultimately, until contracts are exchanged, any party who has previously viewed the property is legally entitled to submit a formal offer. When this happens, we are legally obliged to advise our client, the vendor, of the offer. We will always make them aware that accepting a further offer is against our best advice, particularly where a sale is already well progressed. However, the vendor is our client and, if they choose to proceed with another offer, we are legally required to act on their instructions, whether we agree with their decision or not. In most cases, where a sale is well progressed, the vendor will choose to continue with the existing buyer. Unfortunately, this is more a consequence of the way the property buying and selling process works rather than an error or failing on the part of Karl Tatler. We are following the correct process and have done so throughout, but we are genuinely sorry that the outcome has left you feeling disappointed, particularly given the costs and inconvenience you have incurred. We appreciate this offers little comfort given your experience, but we would also like to reassure you that this process is not influenced by whether a buyer has sold their own property through Karl Tatler. The same process applies to all buyers. We’re very sorry that, on both occasions, the outcome has not been the one you had hoped for, and we wish you the very best for the future.

We're very sorry to read your review and disappointed to hear that you feel this was your experience with us, as it certainly isn't the level of service we aim to provide. We take great care when carrying out valuations and base our advice on extensive research, including comparable sales, current market conditions, property size, condition, location and buyer demand. We also discuss this evidence during our appointments so that clients understand how we arrive at our recommended asking price. Whilst property valuations are based on professional experience and market evidence, they are not an exact science, particularly in an area such as Wallasey where property styles, sizes and values can vary considerably. The market has also experienced significant fluctuations this year alone, influenced by changing interest rates and wider economic factors. It is never our intention to raise unrealistic expectations or, as you've suggested, ‘lead anyone up the garden path’. We pride ourselves on providing honest, evidence-based advice, even when it may not always be what a client was hoping to hear. As the market leader for property sales in Wallasey, New Brighton and across the Wirral, we believe our commitment to realistic pricing and honest guidance is reflected in our results. We're also sorry to hear your comments regarding the cancellation process. Having reviewed our records and listened back to the conversations, we cannot identify any threatening language, but we're sorry if this was your perception, as that would never reflect the standards we expect of our team. If you would like to discuss your concerns further, please contact our Managing Director, Andrew Schofield, at andrew.schofield@karltatler.com. We wish you every success with your sale and thank you for taking the time to leave your feedback.

Hi Francesca, I am aware your enquiry was made for a rental property, and the current lettings market is extremely challenging. We have a very limited number of properties becoming available while receiving hundreds of enquiries each month. If a property is currently tenanted then viewing arrangements have to be made via the current tenant which creates delays in arranging access and confirming viewing slots. When we are finally able to arrange viewings, these have to be allocated on a strict first-come, first-served basis due to the volume of demand. This means viewing lists can fill very quickly, and we are not always able to respond individually to every enquiry as promptly as we would like. That said, we completely understand how frustrating this must have been from your perspective, and we are genuinely sorry that your experience with both branches left you feeling this way. The current situation is largely due to a significant increase in demand for rental properties combined with a notable reduction in the number of landlords and available homes on the market. Please accept our apologies again for the inconvenience caused. Kind regards, Karl Tatler Estate Agents