Update: I was redirected to speak to Andrew and spoke to him this afternoon about my experience. He took the time to apologise and explain exactly what had happened in this scenario as it was just a case of bad timing. He was very understanding and sympathised that I was a first time buyer and gave me some great advice! Cancelled my viewing with less than 2hrs notice because an offer had been put in, but updated rightmove and their own website 9hrs before my viewing was scheduled for. You would think they would cancel my viewing, explain the situation as to why and THEN update their websites!! Won’t be looking at any properties with this agents as a first time buyer. They have shown they care more about getting their fees in the bank than customer service.