Hi Francesca, I am aware your enquiry was made for a rental property, and the current lettings market is extremely challenging. We have a very limited number of properties becoming available while receiving hundreds of enquiries each month. If a property is currently tenanted then viewing arrangements have to be made via the current tenant which creates delays in arranging access and confirming viewing slots. When we are finally able to arrange viewings, these have to be allocated on a strict first-come, first-served basis due to the volume of demand. This means viewing lists can fill very quickly, and we are not always able to respond individually to every enquiry as promptly as we would like. That said, we completely understand how frustrating this must have been from your perspective, and we are genuinely sorry that your experience with both branches left you feeling this way. The current situation is largely due to a significant increase in demand for rental properties combined with a notable reduction in the number of landlords and available homes on the market. Please accept our apologies again for the inconvenience caused. Kind regards, Karl Tatler Estate Agents