18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2
A selection of reviews, highest rated first. Not every review may be shown.
Great communication, helpful staff, Deborah has a real gift in people skills. I have recommended Maddisons to friends and family and will continue to do so!
Brilliant service. Super appreciated
Maddisons are unique in their approach. I've bought and sold multiple properties over time, but none of them came close to Maddisons. The quality of the photos and the video tour were excellent, while the sales team who guided potential purchasers were always knowledgeable and professional. The sales progression model works well, with regular updates and Milly was always calm, communicative and supportive throughout the process.
Thank you, thank you, thank you. Having to sell my parents house after we had been granted probate was not the normal happy process that selling a house usually is. however, Deborah and her team were very sensitive and professional throughout. They staged the property and conducted the viewings. We were kept up to date with the feedback of potential buyers and progression of sale. I'm not sure what else they could have done to make the process easier. I would thoroughly recommend Maddisons to anyone that has a property to sell.
We have used a few agents in TW and Maddisons is our best experience yet. The staff remain professional at all times and are all personable and contactable. We.nearly lost the property we were buying and there is no doubt that Deborah saved the deal, which is really the best outcome you want from your agent. The commission is not the cheapest, but as they say, you get what you pay for.....
The team at Maddisons did a great job of marketing our home. We were impressed by the attention to detail shown by the sales team in putting together a well polished property listing and video. The valuation proved accurate. We were able to realise 98% of the guide price. Maddisons arranged several viewings, helped negotiate an acceptable price and we were under offer just 11 days after the listing went live. We found the sales progression painful however. It took 25 weeks from accepting the offer to completing the sale. The sales progression team were overly optimistic about the completion date. Our solicitor commented that we had been primed to exchange contracts too early, when there was no realistic prospect of proceeding.
Overall Maddisons provided excellent service to us as buyers. In particular the service and communication afforded to us during the latter stages of the purchase and management of issues immediately prior to exchange and completion was outstanding and far better than our own alternative agent we used to sell my house. I would have no hesitation recommending Maddisons.
We recently sold our house through Maddisons. We really appreciated the friendly, helpful, calm and professional manner in which Deborah and her team handled our sale. They were always on hand to answer any queries we had and there was good …
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
Deborah Richards
Managing Partner
James Richards
Lettings Director
Milly Stedman
Sales Progression Manager
Sinead McCurry
Client Partner
Jane Lewis
Sales Support Manager
Brea
Office Manager
Lisa Lidgey
Client Partner
Karen Galpin
Sales Director
Muge Turner
Client Partner
Lora Grogan
Property Marketing Coordinator
Kate Girling
Client Partner
Sasha Foot
Property Marketing Coordinator
