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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.70 /5
10.02.2024
House sale

A few hitches along the way but the team did everything they could to resolve them. Always kept me informed of updates and went the extra mile to secure a buyer.

Reply from agent

Thank you Marian for your kind review. We appreciate your patience throughout the process and are happy that we could navigate those hitches together and secure the right buyer for you. We wish you every happiness in the future.

4.70 /5
19.10.2021
Thoroughly professional in all aspects of the sale

From walking in to the Pantiles branch to make an enquiry, to completion, Maddison's fulfilled every promise made. Rarely if at all will an Estate Agent do exactly what they promise but within a week I had a viewing and subsequently a sale. I received weekly and sometimes daily updates and all my interactions with all the various personnel involved at Maddison's was professionalism at the highest level. Want to sell? then go to Maddison's, you will not be disappointed!!

Reply from agent

Dear Les, thank you so much for this wonderful review! We are so pleased to hear you were so happy with our service. It honestly is a delight to know that sellers feel well looked after and that we are indeed delievering on our promises. We have high standards with regards to the service all of the team provide and we work very hard to deliver on those - when we hear they have been met or exceed, it is truly fabulous! We all enjoyed working with you and thank you for entrusting Maddisons with your sale. Very best wishes from us all.

4.70 /5
30.06.2021
Excellent communication

Great communication, helpful staff, Deborah has a real gift in people skills. I have recommended Maddisons to friends and family and will continue to do so!

Reply from agent

Thank you so much for these very kinds words! We are so pleased to hear you were happy with the service received - we all really enjoyed working with you and wish you all the very best in your fabulous new home! Keep in touch! Very best wishes from the whole team at Maddisons!

4.60 /5
09.09.2025
excellence

Brilliant service. Super appreciated

Reply from agent

Dear Tofi, Thank you so much for your review and kind words, it's very much appreciated. It has been lovely working with you both and whilst there were issues elsewhere in the chain at times, we appreciated your pragmatic approach and patiences and we are so pleased for you that you have now completed. Wishing you every happiness in your new home from all at Maddisons.

4.60 /5
14.10.2024
Professional service

Maddisons are unique in their approach. I've bought and sold multiple properties over time, but none of them came close to Maddisons. The quality of the photos and the video tour were excellent, while the sales team who guided potential purchasers were always knowledgeable and professional. The sales progression model works well, with regular updates and Milly was always calm, communicative and supportive throughout the process.

Reply from agent

Thank you so much for your kind words and for highlighting the different aspects of the process you were happy with. We're thrilled to hear about your positive experience with our sales progression model and Milly's support. It's been our pleasure working for you, and we wish you all the very best for the future. Best wishes from us all.

4.60 /5
15.01.2024
Sale of parents bungalow

Thank you, thank you, thank you. Having to sell my parents house after we had been granted probate was not the normal happy process that selling a house usually is. however, Deborah and her team were very sensitive and professional throughout. They staged the property and conducted the viewings. We were kept up to date with the feedback of potential buyers and progression of sale. I'm not sure what else they could have done to make the process easier. I would thoroughly recommend Maddisons to anyone that has a property to sell.

4.50 /5
25.05.2025
Professional at all times

We have used a few agents in TW and Maddisons is our best experience yet. The staff remain professional at all times and are all personable and contactable. We.nearly lost the property we were buying and there is no doubt that Deborah saved the deal, which is really the best outcome you want from your agent. The commission is not the cheapest, but as they say, you get what you pay for.....

Reply from agent

Thank you so much Katherine, it really does mean so much to us all that you have taken the time to share your experience working with us in the sale of your beautiful home and purchasing your lovely new home too. It's been an absolute pleasure working with you both and whilst it may not have felt the most straightforward at times and patience had been required on all parts, we are so thrilled that Deborah and Milly were able to keep everything safely on track for you. Hopefully you are settling well into your gorgeous new home and your buyers are no doubt enjoying their new life in Tunbridge Wells too. Best wishes from all the team at Maddisons.

4.00 /5
22.12.2018
Thank You for Providing Excellent Service

Overall Maddisons provided excellent service to us as buyers. In particular the service and communication afforded to us during the latter stages of the purchase and management of issues immediately prior to exchange and completion was outstanding and far better than our own alternative agent we used to sell my house. I would have no hesitation recommending Maddisons.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display