Couldn't have asked for more

Deborah and the team at Maddisons made the house buying and selling process feel a lot less stressful than it could have been. They got the right buyers through the door and got offers on the table within two weeks. They seamlessly co ordinated both the sale and purchase of our house/new house, working with incredible professionalism and knowledge of the process and market. I can not rate them highly enough. Thank you!

First time buyers

Maddisons is very much recommended. Why? Maddisons provided an excellent estate agent service for our first house purchase. The viewings were arranged swiftly and our guide, James Richards, was able to answer all of our “first time buyer” questions - or able to find out, if unable to answer on the day. During the purchase, we experienced some delays. The staff at Maddisons (esp. Milly Stedman) were particularly good at keeping us updated on any developments. We believe she went beyond the call of duty and appreciate her efforts — we particularly liked the structured weekly updates on progress by email. Upon completion, Maddisons provided an excellent aftercare service through a series of follow up emails to ensure we were comfortable. They even provided us with a sweet little new home gift! Overall, a friendly and supportive agency based at the heart of old Royal Tunbridge Wells, which seems to have a great team who actually like to work there — this clearly shows in how they treat their customers.

How all estate agents should be

Dear Maddisons Residential, I just wanted to say thank you for all your help Milly and the team were fantastic every step of the way. You have got a great setup and wish you all the best in the future. Having worked as an estate agent in the past i know the industry well and the standard of chain aswell as family owned estate agents, And can truly say hand on heart you bestest them all. Scrap purple bricks Maddisons Residential is the future of esate agency. Thanks Guys when its comes to selling in the future you'll be my first port of call.

Brilliant. Made the process stress-free. Genuinely customer service oriented.

House Sale

We couldn't have been happier with the prompt and efficient service from Maddison's. Deborah clearly knows the local market and guided us in ways to present our house for a quick sale. The whole team were utterly professional and we were delighted with their service.

Friendly great service with efficient means of keeping us uptodate

My husbnad and I purchased our beautiful home through Maddisons last month. All the way along Maddisons were a delight to deal with, not something I had ever expected to say about an estate agent - especially when being the purchaser! They we competent at keeping the deal moving at a good rate and sent all parties a copy of the progress report each Friday. This was great to see what we had made progress on, what was outstanding and where any progress had stalled. This was all distilled on a useful A4 table. They also sent us a useful check list for moving from my own flat that I sold. Something I certainly didnt have from my own estate agents! I would very much recommend Maddisions as an estate agent and I fail to see how they could have acted any better. Thank you for all your help, we love our new home.

Concluded a sale quickly from launch with a difficult buyer

Maddisons launched the property on a tight deadline with an open day as requested and secured us a buyer relatively quickly. The buyer was very specific and constantly wanted to move the goal posts which Maddisons dealt with effectively.

Excellent in every way

A personable, bespoke service. The team at Maddisons are reliable, honest and fair. They kept us up to date at every stage and we felt well informed. The team are lovely. An excellent estates agent who I have, and will continue, to praise to anyone who wants to listen :)

Above and Beyond what is expected - the gold standard of service

We all know that estate agents don't have the best reputation but Maddisons show what this industry should really be like. They are nothing short of amazing. Every single member of the team works genuinely hard to make the house moving process as smooth as possible. We had a very challenging property to sell and had originally listed our property with one of the large national agents who told us we needed a company with London offices to attract out of town buyers. As it turns out they made no progress. As soon as we instructed Maddisons things started moving. Their customer service was exemplary and they appreciated how intrusive and stressful house selling can be. They completely owned the process and took all the worry and concern away from us. From a house that had been on the market with no offers prior to Maddisons they managed to secure several buyer and the sale went to sealed bids. Even after we secured a sale they continued to work incredibly hard every step of the way. I am under no doubt that if we had been with any other agent the sale would have fallen through, but their expert management kept everything on track. There are not many things or people I would wholehearted recommend but I do not even need a second to consider recommending Maddisons. If you are selling in the Tunbridge Wells area in my view there is literally no other choice, Thank you wonderful people. You have been a complete pleasure to work with and been an amazing support in very challenging circumstances.