Update - regarding the issues below, i would like to thank Belvoir for their assistance to date and although we didn’t see eye to eye, every effort was made by Belvoir Telford to rectify the situation and for that I am grateful. Initial review - I’m a current tenant and looking to leave, they are rude when trying to contact them and very unhelpful when you need their help with something, very disappointed in their service which is a shame because we love this housePositiveResponsiveness

Very professional and

The Belvoir team provided us an excellent, freindly and very efficient service. Jennie was very hlepful in arranging viewings and the members of the team are very responsive as well as knowledgable. Highly recommended.

"Very professional and..."

The Belvoir team provided us an excellent, freindly and very efficient service. Jennie was very hlepful in arranging viewings and the members of the team are very responsive as well as knowledgable. Highly recommended.

So far it's been good.

Hi, We've rented our first house in the UK with Belvoir and I just wanna say that they are very nice people and very helpful.

Generally proactive and certainly more professional than other letting agents I have encountered. My direct involvement in day to day issues with my tenant are minimised and I generally feel confident that things are going smoothly.

I would also like to take this opportunity to thank the Belvoir team for all their help and support during the last month, its a new process for myself and of course involves its challenges and a new learning process, however, with the odd bump and hiccup things have moved along very well.

Really disappointed with how we were treated. We viewed a property a few months ago, after filling the about us form in. Bear in mind, I stated the number of pets we had and also that my partner had some adverse credit. We were told though at the viewing that Belvoir hadnt noticed on the form that we had 2 pets and my partner had some adverse credit!? Surely the point of filling the form in is to avoid wasting everyones time? The viewing went ahead all fine and and as wished to go ahead with the property. The next day we had a text message saying sorry they only accept one dog. Fine, but why let us view it knowing we had 2. Our circumstances have now changed and we now only have the one pet. I noticed the property was still on Rightmove and sent an email showing interest. Nearly a week later and I’ve heard nothing back. Not even an email to say thanks for your interest. Disappointed in your customer service and lack of care. In all honesty even at the viewing we felt like we weren’t welcome. As soon as i mentioned pets and adverse credit, I felt like we were just rushed out the door. Very unfair in my opinion. Please take the time to read the about you form in future to avoid wasting your customers time!

Turned up to value our home and then had to chase them. Chased twice with only one response stating the valuation person had gone on holiday and would respond on their return the following week. Never heard back on the day the following the week either! Poor communication at a stage where you would think they would be at their best, not sure what it would have been like down the line!