As a Landlord in shock at the state of a property recently vacated, I needed help with a TDS (Tenancy Deposit Scheme) Landlord claim which in the end was 100% successful thanks to the guidance of Amanda Sweeney (Manager of the Tenancy Management Team). Her prompt, concise, clear advice and communication made it so much easier. She was professional but with the right amount of empathy to calm my anxiety. As a new Landlord experiencing this situation for the first time, her help was invaluable.PositiveResponsiveness, Quality, Professionalism, Value

Excellent customer service during our tenancy, executed to the highest standards by Michelle Brown who we believe went above and beyond when it came to customer excellence. This lady worked with us at the property during our 18 months tenancy and sorted all paperwork when we left. Well done Michelle!! Pleasure working with you.

The Richard James team were extremely professional and helpful. Mandy, Sharnni, Jess, Joe and Tiegan provided excellent service and communication through the whole move. With the renting process being more challenging during the pandemic and with the agency having to relay more on online resources, it still felt as if the team and Mandy were there throughout. Many thanks to all!

Over the years I have dealt with many estate agencies, with vastly different levels of customer service. Can honestly say Richard James have exemplary levels of customer service. The transaction was handled by Delrae Yon, who was professional, helpful, and courteous throughout. An asset to the business. Highly recommended.PositiveResponsiveness, Professionalism

I let my house with Richards James and last year has been a difficult one for all of us. For landlords as well as tenants! I always find the staff to be helpful and constructive in resolving issues. Particularly Amanda Sweeney, Taylor Trueman and Dorinda Dobson, who have all been going the extra mile to help me out recently.PositiveResponsiveness, Professionalism

As an extremely happy client, I would like to recommend Richard James estate to everyone looking to either rent or buy a property. Ms. Gemma Cowley was extremely professional, always ready to assist and even after moving into the property continued to ensure we were comfortable.

We had been looking for a new property for quite a long time and, despite the difficult current situation, we are very thankful for the way Georgia Mepham helped us to find and secure our new home. She has been very helpful and professional, and was able to ensure we could get through the initial process quickly and easily, despite the current restrictions! I would definitely recommend this service, great customer care and availability!PositiveResponsiveness, Professionalism

Charlotte Edwards (Tenancy Manager) was very helpful when I had a query regarding the rental property. The query was sorted promptly and this was very reassuring. I highly recommend Richard James for their professionalism, customer care and responsiveness.PositiveResponsiveness

This review is for Courtney Williams to say a big thank you in selling my house. The market has been fickle and challenging during Covid-19. Courtney has shown determination on getting me the right buyers for my house and the price I need to afford my new home, always putting me first and not just getting a sale. Her professionalism, kind nature but great negotiating skills have stood out and she has gone over and above my expectations. I put my trust in her and I know she genuinely cares about her clients and always doing the right thing. A great ambassador for Richard James, providing a high level of service and professionalism, taking the stress off of me. Thank you Courtney!PositiveResponsiveness, Quality, Professionalism, Value

This was our first experience to find a new tenant for a property with Marriotts/Richard James. Lisa Richards , the Assistant Manager, Tenancy Management dealt with all matters including our occasionally superfluous questions with great speed, efficiency and know-how. A new tenant was found within a few weeks and we are very satisfied with the service. thanks Lisa