Unfortunately post purchase services are not up to the standers we expect from Redrow.

Hugely expensive property.

If you are a buyer then beware of the pricing strategy of Butler's estate agents. They will price the property well above the market rate and then will try to persuade you to accept a price near the upper margin. Also if you get an offer accepted then go for a full through building survey and check the perperty deeds for any covenents and restrictions. Buyer beware.

Very poor property management and communication. I reported a leak more than two weeks ago. Even though they are paid to manage my flat they did not even know about the leak. No effective action was taken, and when I called to follow up on the ongoing severe leak, instead of apologizing for not taking the leak as an emergency, Chloe from lettings, accused me of “lying” despite having already provided her with video evidence. I repeatedly asked for the manager (Tom) to contact me, but was told he was “not available,” and even though he was copied in emails, he never called back or replied to my emails. The leak and mould issues have not been handled with the urgency expected for emergencies. Appalling service. I do not recommend them at all

Giraffe 360 – Misleading Sales Tactics, Poor Quality, and Costly Mistake I run a 100% by referral real estate business and invested in Giraffe 360 after an impressive sales pitch that promised a top-tier, all-in-one solution for property photography, virtual tours, and floor plans. The way the product was presented made it seem like a seamless and high-quality alternative to hiring a professional photographer—saving time for my clients and money while elevating marketing efforts. Unfortunately, the reality of the service has been an ongoing disappointment. False Promises and Poor Quality From the moment I received the Giraffe 360 camera, it was evident that the quality did not match what was advertised. The sharp, professional-grade images they showcased in their marketing materials were nowhere near the actual output. Instead, the photos were dull, lacked clarity, and simply were not up to the professional standard required in the competitive real estate market. Immediately after using the camera for listings, I started receiving complaints from clients about the poor image quality. Clients expect high-quality visuals that showcase their homes in the best light, and what Giraffe 360 provided was far below expectations. Forced to Hire a Professional Photographer Because the Giraffe 360 camera was not delivering what was promised, I had no choice but to rehire my professional photographer to ensure my listings maintained the highest-quality as they always have and a standard my business is known for. This resulted in an additional $1,400 in unexpected costs—on top of the monthly subscription fee I was already paying to Giraffe 360. Instead of being a cost-effective solution, this service ended up being a financial burden. Unacceptable Customer Service and Contract Issues I reached out to my account representative, Sam, to express my concerns and seek a resolution. Instead of offering real support, I was simply told that I am locked in and have to pay until August and there is no way to exit early. His only response was to "wait until March" when they are supposedly rolling out software improvements. This is completely unacceptable. Businesses should stand behind their product and address failures, not tell paying customers to wait months in hopes of a fix. I requested a cancellation multiple times for the financial losses I incurred due to their misleading sales tactics, but I was met with rigid contract terms and no willingness to let me out.. Final Verdict – A Costly Mistake I regret signing up for Giraffe 360 and would strongly advise any real estate professionals to think twice before committing to this service. The product does not deliver what was promised, the customer service is dismissive, and you could find yourself locked into a contract for a tool that does more harm than good. If you are serious about maintaining high-quality visuals for your listings, stick with a professional photographer—Giraffe 360 is not the solution they claim to be.

The worst sales experience of our lives! We were excited to go to see the houses for a second time as we were now in a proceedable position. Churchlands was our first choice but unfortunately the sales consultant was so rude from the moment we arrived. We felt unwelcome and after a very brief conversion had to leave. She made no effort to make us feel welcome nor did she try and mention any incentives of which after looking online I know there is a LTT contribution on one of the Henley’s we were looking at. She didn’t ask if we’d like to see any plots or show us what was available. She spoke down to us and was very aggressive and unwelcoming in the way she presented herself. We went across the road to Bellway who were very welcoming professional and took the time to ask our requirements and show us around multiple plots. We’ve found a plot we like and there’s a good chance we’ll move forward with it. We had no intention on looking at Bellway but we were left with no choice after this visit. I’d strongly advise Redrow to remove this lady from anything customer faced if they want to make any sales.

One of the property was booked for open house viewing by Butlers sutton for this Saturday. We were very excited about this house in Nash Close Sutton only to get a phone call today saying that the offer has been accepted by someone. We don't understand how the offer was accepted without viewing of the property....because we tried to book viewing before 14th August....Very sad as we both were looking forward to see this property and this property ticked all our needs. Very disappointed with the service we received from Butlers Sutton.