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Butlers Estate Agency

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Fast and responsive service. Thank you Tom for looking after me throughout the registration process, I look forward to a smooth and effective tenant-agent relationship. My concern with the onboarding was there were too many documents to sign. Other than that, we were happy with the service x

5.00 /5

Tom is a great asset to Butler’s team. He is very professional and efficient during the whole process, from arranging viewing to move-in, Tom had been very attentive, remembering every little detail that I requested and resolved my concerns/queries every step of the way. His friendliness and approachable personality made rental process less stressful, besides, Tom and the property manager Chloe are very reliable on resolving the post move-in issues I faced in the Inventory check. The internal portal that Butler’s use is user-friendly and transparent, this streamlines the process and makes tracking easier for all parties. I’d highly recommend Tom to be your letting agent. Thank you Butler’s and the team for helping me to find a new home :)

5.00 /5

I dealt with Tom for my flat in Sutton and couldn’t recommend him and the team highly enough. Not your typical hard sell estate agents which is just what I was looking for. Super helpful and honest throughout and I will certainly be going back for any future needs. Highly recommended!

5.00 /5

Tom has been fantastic from the very first viewing. As a first-time renter in London, I felt completely at ease thanks to his professionalism and clear communication. He was always quick to respond to any questions I had. A big thank you to Tom and his company for making the whole renting process smooth and reassuring. Highly recommended!

5.00 /5

Great to work with tom and all the team Great result thanks to their hard work! Thanks

5.00 /5

I received excellent assistance from the agents and felt completely safe asking for help. I’m truly grateful for everyone’s support, especially Tom, who kept me well informed throughout the process and assisted me every step of the way.

5.00 /5

We sold our flat with Butler's, and we are really glad we did! Dom first sold us on Butler's ethos and values, but the team's dedication, communication and support has been fantastic and has left a long-lasting impression. Hayleigh was fantastic throughout the sale, always keeping us in the loop and moving things on. We were grateful for her support, particularly when there was an issue that arose (through no fault of Butler's), and it was comforting to know that she was always at the other end of the line and kept us updated. We couldn't have done this without her! Also, massive thank you to Jo, Hannah and Oscar, who were communicative, helpful and did a great job with our viewings. I would highly recommend Butler's and would not hesitate to use them again!

5.00 /5

I recently sold a property through Butler's in 2024. They were professional throughout and would strongly recommend them rather than the bigger named firms operating in the area. Ours wasn't a straightforward sale (due to the questionable working practices of the buyer's conveyancer) and this is where a good estate agent is worth their fee: Hayleigh from Butler's did a fantastic job of keeping everything on track. I'll likely work with them again in future.

5.00 /5

I used Butlers to sell my property in Sutton. After reviewing 5 different estate agents in the area, I chose Butlers for the service they offer. It was a fantastic experience throughout with a great use of modern technology with a blend of personal touch. I’m very happy with my choice.

5.00 /5

We recently sold our flat in Jan-25 through Butlers, the team were attentive and really helpful through the process, following up with the buyer and ourselves to help keep on top of the sale. I'd like to give a shout out to Dom whose first impression sold us on using Butlers earlier in 2024 and I hope that he is proud of team he has created. Hayleigh & Hannah have been amazing support throughout with managing communication and updating our online portal. They've both been forth coming, letting us know if they are on annual leave and who will be covering which helped as our sale carried through the summer holidays and Christmas. Joanna & Oscar have also been really helpful whenever Hayleigh & Hannah have been unavailable! All in all, I would highly recommend getting in touch with Butler's Estate agents if you are either looking to buy or sell as they are a excellent team!

Contact details
Sales Phone:

0203 9170 160

Lettings Phone:

0203 9170 160

Lettings Email:

hello@butlershomes.co.uk

Opening hours

Unknown

Address

18 Sutton Plaza, Sutton, SM1 4FS, UK, SM1

Butler’s was founded in 2020 with a simple vision, to make sure that the lives and well-being of our customers was made better through great service, that made the process of moving home seamless and enjoyable. After all, changing where you live can be one of the most exciting and important events in someone’s life, that should be a pleasurable experience - and certainly not one to dread! Where we start is through honesty and transparency. We believe that this approach to estate agency achieves the best outcome for all, but can only be realised with a team that have the same ethics and principles, something that you will find through all of your interactions with us, that we back up in our six promises to you. Some call it the way service used to be. Because we don’t try to take on every home going, we’re able to focus on each client a bit more, taking the time to listen to your needs and aspirations whether renting or selling – and then provide the sort of service we’d want ourselves. So we hope that we can help you move in and around Sutton, we’d really like to.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
rightmove
Zoopla
Primelocation

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No awards information available

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No awards information available