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Butlers Estate Agency

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Exceptional service on the sale of my house. Professional and friendly and would highly recommend.

Reply from agent

We really appreciate your review, our business is all about 5* service and feedback like this means everything. Glad we could help! The Team at Butlers

5.00 /5

I found Butlers very professional and efficient during my recent enquiry with them. Tom was very helpful throughout progressing my move at pace. I was kept up to date throughout and the online system was very easy to use. I will definitely use Butlers again.

Reply from agent

Its great to hear that you had a positive experience with our lettings team. Our software makes it so easy for tenants and I'm really happy you found that. We are here if you ever need us. The Team at Butlers

5.00 /5

We have just sold a property through Butlers and cannot speak highly enough of them. From the valuation through to completion, Dom, Hannah, Hayleigh and Joanna have been excellent . Dom has a wealth of experience in selling property and is very friendly, professional and honest. We knew when he came to value the house that there was no need to go elsewhere. He was spot on with the valuation and the fees were very reasonable. Communication is great and you are informed every step of the way - The online "dashboard" showed us all the viewings that were booked in plus the feedback and offers - it sold within a week of going on the market in a very difficult time for the housing market. We are so pleased that we chose Dom and the team at Butlers and would recommend them to anyone buying/selling a property.

Reply from agent

We are really glad to hear you had a great experience with the entire team, it has been a pleasure assisting with your sale. Thank you again, The Team at Butlers

5.00 /5

I had the pleasure of working with Hannah during the purchase of my first property. From the day we put in an offer she has been so supportive and helpful. She’s constantly been on top of providing us with timely updates and is so polite and kind. I would like to extend my gratitude to all the team members at Butlers - everyone we dealt with has been great!

Reply from agent

This is great for us to hear! Buying a property can be stressful, we try our best to make sure it is a memorable experience for the right reasons. Enjoy your new home, if you ever need us you know where we are. The Team at Butlers

5.00 /5

The team at Butlers have been wonderful. We ended up selling our house during a very challenging period for the economy and the housing market. There was a lot of uncertainty and we needed expert estate agents we could rely on to find the right buyers and keep everything on track. The team at Butlers were proactive, communicative and reassuring throughout and we really appreciate their candid advice, as well as their tenacity and their ‘can-do’ attitudes which never veers into pushiness or arrogance. Through the process of selling our house, we got to know the team and they’re not just good at their jobs, they’re good people. We’re glad we sold through Butlers and would recommend them.

5.00 /5

Fantastic service! I would definitely recommend! Their person centred approach and attention to detail is impeccable! Massive thank you to Hayleigh, Dominic and the rest of the team! You're absolute superstars!

Reply from agent

Its amazing the results that can be achieved with attention to detail combined with great service. We strive to be recognised as the best and your review really helps us get there. Thank you so much. The Team at Butlers

5.00 /5

Highly recommend. We’ve dealt with a lot of Agents but Butlers are the best by far! Very impressed. Hannah was amazing. Nothing was to much trouble always went the extra mile and fantastic service. I wish they did lettings too.

Reply from agent

Guess what, our lettings department is up and running and ready to help! We can now offer our great 5* service to landlords. Our business is built on service, so to hear we have delivered is great. Wishing you the very best, The Team at Butlers

5.00 /5

We cannot thank Dom and the team at Butler's enough. It seems like such an understatement on how grateful we feel for their support through our sale and onward purchase in a difficult environment. This was our first time selling. We spoke to multiple local estate agents and online ones but decided to go with Dom's company. On the surface and financial reasons alone, Butler's have very good reviews, extremely competitive rates and conditions, which just shows how confident and good they are. But more importantly, when we met, Dom really listened, showed us all of the leg work he had done to value our house (a lot of the others just used an automatic programme/software). The valuation was correct for the market conditions at the time because our offers came in close to it. We are glad we went with Butler's. The photos taken were amazing; Dom and the team are always friendly, professional, responsive and they care. Everyone in the team knew where we are at with things at all times so when one person is off, we didn't have to wait for things to be done. When we lost our first buyer, Dom and the team worked very hard to find us a new buyer, especially when the market turned. When we had to take the property off the market because I had an operation, Dom and the team were supportive, not pushy and waited for us to be 100% sure before relisting. There are so many good things to list but you won't be disappointed if you went with Butler's. A big thank you everyone at Butler's but in particular, we would like to send Dom and and Hayleigh the biggest thank you for all the hard work you've put in for us! You really did make us feel like we were your only clients! (Having referred one of our friends to you guys so far, from all the good things we've heard from them too, I know you give every client the same care and effort as well!) Many thanks again! Wishing you the brightest future ahead. Warmest wishes to the Butler's team, L Nguyen

Reply from agent

I can safely say this review has left us speechless! Your words are so kind and match our ethos in everyway. Please keep the referrals coming we are only too happy to help! The Team at Butlers

5.00 /5

Wonderful service and extremely supportive to the client.

Reply from agent

Very kind words, we always love hearing our clients experiences. Wishing you the very best, The Team at Butlers

5.00 /5

Dom, Joanna and the rest of the team have been nothing short of incredible! I chose Butlers to help sell my property in the Sutton area and from the moment I asked for a valuation, all the way through to exchange, they have been brilliant. The initial valuation was informative and the process for advertising the property was supported with a very clever dashboard. Viewings were efficient and well-managed by the Butlers team. The chain was relatively long and Joanna's help in particular was crucial to reaching exchange! Thank you so much for all your help! Very highly recommended for prospective sellers/buyers!

Reply from agent

The words incredible are amazing to hear, how often do people say that about Estate agents! Great to hear that you liked our software and we are grateful for your instruction. The Team at Butlers

Contact details
Sales Phone:

0203 9170 160

Lettings Phone:

0203 9170 160

Lettings Email:

hello@butlershomes.co.uk

Opening hours

Unknown

Address

18 Sutton Plaza, Sutton, SM1 4FS, UK, SM1

Butler’s was founded in 2020 with a simple vision, to make sure that the lives and well-being of our customers was made better through great service, that made the process of moving home seamless and enjoyable. After all, changing where you live can be one of the most exciting and important events in someone’s life, that should be a pleasurable experience - and certainly not one to dread! Where we start is through honesty and transparency. We believe that this approach to estate agency achieves the best outcome for all, but can only be realised with a team that have the same ethics and principles, something that you will find through all of your interactions with us, that we back up in our six promises to you. Some call it the way service used to be. Because we don’t try to take on every home going, we’re able to focus on each client a bit more, taking the time to listen to your needs and aspirations whether renting or selling – and then provide the sort of service we’d want ourselves. So we hope that we can help you move in and around Sutton, we’d really like to.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
rightmove
Zoopla
Primelocation

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No awards information available

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No awards information available