Extremely disappointing experience with this letting agency, particularly with the agent Grace. I had a property viewing scheduled and was already on my way when I received a cancellation call just 30 minutes before the appointment. No …

This is the worst, most irresponsible, and rudest agency I have ever dealt with! They moved us into a disgusting apartment – broken ceiling, mold, leaking pipes. When I asked for help, the agent lied and ignored me until I had no choice but …

After 1 year of legal battle and differences, we have finally been able to recover our full deposit. This agency tried to impose a rent increase that was completely at odds with our …

Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries …

Rent from these people at your own risk.They offer the worst services ,send contractors into your apartment without your permission and when you complain they turn against you.I was forced to move out their property as I could not deal with the rudeness and poor treatment from staff.They started refurbishing my apartment with contractors running up and down the scaffolding and because I work nights,I had to start sleeping in a friends place during the day.And whenever I complained to them,they got rude.Even after I finally moved out,they completely kept my deposit silent and tried working with the landlord to retain the whole deposit.Now they try change their name from Madley thinking they can run away from all the bad deeds they have done.Use them at you own risk

Scamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early! We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months. However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period. Landlords stay away from these scammers!

this is the worst agency they don't service houses we live 2 weeks without water never go to them you will always have housing problems!

The old Tesco self checkouts are more competent and worked faster than the employees at Madley. The best thing you will ever do is not rent through these people. Do yourself a favour a steer clear from these people. Just check through these reviews and count how many are made by people who have only ever made one review. And ignore the response which says I’m not in their system. I very unfortunately do live in one of their properties.