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Madley Property Services Surrey Quays

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

I had a great experience with Natalie Ewes - extremely helpful throughout the process!

Reply from agent

Thank you Nakisha!

4.00 /5

It's a professional team

Reply from agent

Thank you for your review! We are pleased you were happy with the service provided! The Madley team

4.00 /5

Despite a few tricky issues with the building our flat is in and previous tenants, Tonte (the Property Manager at Madley) was very helpful to assist us and always really on top of communications and updates. Really appreciated.

Reply from agent

Thank you for the kind review Oana! We are happy to hear you are pleased with the service you received from Tonte and the property management team.

4.00 /5

Great, simple and professional. Dealing with Madley Properties was simple and effortless.

Reply from agent

Thanks Allan, I am pleased to hear the service was easy and effortless!

4.00 /5

Rojda has been extremely helpful,co-operative and professional throughout our experience. She is always very quick to response and made our moving experience very smooth.

Reply from agent

Thank you Kulin! Glad to hear it was a smooth experience.

2.00 /5

This 2 star review was due to unprofessional dealings I have had with Natalie Ewans - the sales agent who double booked my viewing, and handed company documents over to me!

Reply from agent

Anurag, we are disappointed that you have chosen to give us a two star review. However, client feedback means a lot to us and our hard work gains us a lot of 5 star reviews and great feedback. We will take your comments on board and thank you for your feedback.

1.00 /5

Extremely disappointing experience with this letting agency, particularly with the agent Grace. I had a property viewing scheduled and was already on my way when I received a cancellation call just 30 minutes before the appointment. No …

Reply from agent

We’re truly sorry to hear about your experience, Panagiotis. Your feedback is important, and we understand how frustrating last-minute cancellations can be. We strive for professionalism and will address your concerns to improve our service. Thank you for sharing your thoughts with us.

1.00 /5

Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries …

Reply from agent

Hi Florina, I am sorry to read of your experience working with our team. We have clearly fallen short of your and our expectations and we are truly sorry this would have resulted in frustration for you. I would like to assure you that we will be reviewing what went wrong here so we can make any changes ensuring other tenants do not have this same experience. Thank you for your honest review. We wish you the very best - Amber

1.00 /5

After 1 year of legal battle and differences, we have finally been able to recover our full deposit. This agency tried to impose a rent increase that was completely at odds with our tenancy agreement on us. They have continuously tried to manipulate, gaslight, and threaten us to accept this illegal rent increase for months. We reported them to the Property Redress scheme and won. After that, they tried again to steal our money through the tenancy deposit scheme. Good thing they were smart enough to communicate an internal email trail showing how their own legal counsel had told them that the rent increase they were trying to impose on us was illegal. So we won again :) But it has taken us hours and hours of discussions, education, and patience to get there. I would advise that you save yourself the trouble and not approach this agency with a 10 foot pole it will be the best decision you made on that day.

Contact details
Sales Phone:

020 7378 0644

Lettings Phone:

020 7378 0644

Lettings Email:

info@madleyproperty.com

Opening hours
Monday-Friday: 09:00 - 19:00 Saturday: 10:00 - 16:00
Address

2 Plough Way, Surrey Quays, SE16 2EU, SE16

Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.

Our team

Matt Brooke

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Floor Plan
For Sale / To Let Board
Accompanied Viewings
Sales Progression

No awards information available

Floor Plan
For Sale / To Let Board
Accompanied Viewings
Sales Progression

No awards information available