Scamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early! We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months. However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period. Landlords stay away from these scammers!
Reply from Madley Property Services Surrey Quays: Dear Tong,
I am disappointed that you have felt the need to write this review, at Madley we always strive for excellent customer service. However, our terms and conditions are very clear and fair about what happens in these situations, and you were fully aware of our terms when you gave the tenants notice. Our terms clearly state that a refund is only due if the tenant gives notice.
I’m sorry that you are now not happy, but as a company we make it clear at the outset, through our terms and conditions, what we do and how we charge, and we have only charged within those clear guidelines.
Kind regards,
Madley
Matt Brooke
