I recently had a profoundly disappointing experience with Robinson Michael Jackson's Strood branch, which has compelled me to write this review. The level of unprofessionalism and misinformation I encountered was not only frustrating but has also had a tangible negative impact on the sale of my property. The main issue was the inaccurate information communicated to potential buyers about the structure house. The agents falsely stated that banks would not lend on the property. This is blatantly untrue, as I am currently with Santander, who had no issues with lending. Even after admitting to spreading false information, the agency seemed to think such practices were acceptable. Further exacerbating the situation, Robinson Michael Jackson made decisions on my behalf without my consent. They withheld and declined offers, directly contravening the terms of our contract. When I sought to terminate the contract immediately due to these breaches, they unreasonably refused, further prolonging my ordeal. The unprofessional conduct didn't stop at misinformation. The rudeness I encountered from their staff was astonishing. It's one thing to deal with incompetence, but quite another to be treated discourteously by the very people who are supposed to be facilitating a significant financial and personal process. Most distressingly, their actions have devalued my property. The spread of false information and their mishandling of offers have not only delayed the sale but have also likely decreased the market value of my home. To anyone considering using Robinson Michael Jackson in Strood, I would strongly advise reconsidering. The lack of professionalism, honesty, and basic courtesy I experienced is unacceptable. The damage they have done to my property sale process is considerable and something I am now having to rectify through other means