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Kaybridge Residential Estate Agents - Stoneleigh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

All the way from the front desk and throughout the whole company, we have received what i can only describe as exceptional and exemplary service. Polite, knowledgeable and incredibly thorough, everyone at kaybridge have proved to have been fully committed to our sale. This was evident not only by the fact that they returned our calls speedily and provided us with feedback from every purchaser, but the number of viewings that they managed to generate was impresive too,we cannot recommend them highly enough, thank you again. Kinga and Mick

Reply from agent

Hi Mr & Mrs Taranek, Thank you so much for your positive comments about Kaybridge and the team at the Stoneleigh branch. We are so pleased to hear that our team have been able to offer you so much support and assistance throughout your sale. We will pass your thanks onto the team and hope we can be of an assistance to you again in the future.Thank you again for the lovely box of chocolates. Kind Regards, Kaybridge Residential.

5.00 /5

Would definitely recommend this agency to others that are looking for a professional and honest service. I would especially like to thank Kevin for the attention and the personal touch. I felt he went above and beyond to keep everyone happy.

Reply from agent

Hi Noam, thank you for your kind words and this wonderful review about experience with the team. we are pleased that the team have been so helpful and efficient throughout your dealing with them. We appreciate you taking the time to leave this review. We wish you all the best moving forward! Kind regards, Kaybridge

5.00 /5
01.09.2018

Kaybridge residential conducted the sale of property in the most professional manner with attention to detail and with a sense of urgency. The fees were very reasonable and the processed ran smoothly and swiftly.

4.00 /5

Richard was extremely helpful, taking time to explain all my 'first time buyer' questions. Really good service.

3.00 /5
Reply from agent

According to our record, we have got no information about you or ever have dealt with you directly Mr Hussain, we can’t find you in our data base or ever have had any interaction with you.Can you kindly please remove this review. We endeavour to help all our clients helping them throughout the journey. Kaybridge team

1.00 /5

BEWARE - Another reviewer having misery from dealing with debt collectors from Kaybridge. DO NOT USE 2025 Kaybridge made a lot of 'Sold' claims. These properties have re-appeared this 2026.

Reply from agent

We strongly dispute the claims made in this review. Our checks indicate that this account appears to be inauthentic and has posted near-identical remarks against at least three other estate agencies within the same timeframe, which raises serious concerns regarding its credibility. We have no record of the reviewer as a client, no record of any instruction, valuation, or contractual relationship, and no evidence that they have ever dealt with Kaybridge. For clarity: Kaybridge does not claim properties are sold during introductory calls Any market commentary provided is based on publicly available information at the time Properties may reappear online for many legitimate reasons, including failed chains or withdrawals Our fees are clearly agreed in writing and earned strictly in accordance with our terms of business We operate fully in line with the Property Ombudsman Code of Practice We do not use debt collectors in the manner suggested, and the claims made are unfounded We have reported this review to the platform as we believe it does not represent a genuine customer experience. If the reviewer believes otherwise, they are welcome to contact us directly with verifiable details so the matter can be investigated properly.

1.00 /5

A most disappointing and deceitful agency. Be very mindful of getting them involved for your property sale, as sole or even second agent, as I made the mistake of having them market my property as a second-entry sole agent back in late 2023. Having sold my property finally via the first agent, who introduced the buyer and negotiated the final sale, i found to my great horror and some eight months after my property's sales completed, an out of the blue debt collector's email acting on behalf of Kaybridge, demanding over £11k in unpaid commission to Kaybridge plus debt collector's fees!!! Clearly, there was and still remains no grounds whatsoever for Kaybridges ludicrous claim, or else, they would not have woken up to their alleged fees 8 months after. In short, a complete bunch of cowboys, best avoided at all costs...

Reply from agent

Dear Mr Le, Thank you for your message. We are disappointed to read your comments, as they present a one-sided account and do not reflect the true circumstances of what occurred. To summarise the situation clearly: You signed our agency agreement and instructed us to sell your property after receiving poor service from your previous agent, and after withdrawing from buyers who attempted to reduce their offer. You asked us to step in and take over the sale. We did so immediately and invested significant time and resources into the marketing of your home, including professional photography, floorplans, viewings, buyer qualification, feedback gathering, and extensive work with our buyer database. Within one week, we secured you an offer at the full asking price, which you accepted. You later decided to change buyers in order to pursue a potential stamp duty saving. That decision was entirely your own, and we cannot be held responsible for the consequences of a change initiated by you. Our invoice relates to the services we fully delivered under the terms of the signed agreement. Like any professional business, payment for services provided is required. We are a family-run, award-winning agency with hundreds of satisfied clients, and we take compliance extremely seriously. We are fully regulated by The Property Ombudsman and operate in accordance with all legal requirements. Your recent email contained remarks that could be considered threatening or intended to pressure our company. These have been noted. We would always prefer to resolve matters amicably, but we cannot accept unfounded accusations or attempts to avoid payment for services genuinely rendered. Kind regards, Kaybridge Residential

1.00 /5
Reply from agent

Dear Ms Barigali, we have reviewed our database and we do not have or had any previous communication or any dealing with yourself regarding any of our services we provide, I genuinely believe this review must’ve been placed by mistake as we do not have any previous communication or dealing with yourself in our CRM system. I kindly ask you to remove this review from our page.

1.00 /5

We recently had an incredibly disappointing experience with this agency. After viewing a house that was not yet on the market, we made an offer that was accepted, albeit the process felt awkward from the start. Despite this, we proceeded as we truly loved the house.We completed all the necessary paperwork, and the "sold" sign went up, seemingly for us. Our mortgage was approved, and we were patiently waiting for the probate to be completed, which was supposed to take another 30 days. Imagine our shock when, after waiting for a month, we received a call saying the house had been sold to someone else who made a higher bid. In a desperate attempt to secure the home we had already invested so much time and energy into, we submitted an even higher bid. However, no one bothered to contact us with a response—whether it was a yes or no. This lack of communication and disregard for our situation was beyond frustrating, especially after we had already started dreaming about our future in that home and even began planning its architecture.If you're looking to buy a house, I strongly urge you to go to a trusted agency—one that values professionalism, transparency, and respect for their clients. Unfortunately, this agency failed us in all these aspects, and it has left us deeply disappointed.

1.00 /5

We recently had an incredibly disappointing experience with this agency. After viewing a house that was not yet on the market, we made an offer that was accepted, albeit the process felt awkward from the start. Despite this, we proceeded as we truly loved the house.We completed all the necessary paperwork, and the "sold" sign went up, seemingly for us. Our mortgage was approved, and we were patiently waiting for the probate to be completed, which was supposed to take another 30 days. Imagine our shock when, after waiting for a month, we received a call saying the house had been sold to someone else who made a higher bid. In a desperate attempt to secure the home we had already invested so much time and energy into, we submitted an even higher bid. However, no one bothered to contact us with a response—whether it was a yes or no. This lack of communication and disregard for our situation was beyond frustrating, especially after we had already started dreaming about our future in that home and even began planning its architecture.If you're looking to buy a house, I strongly urge you to go to a trusted agency—one that values professionalism, transparency, and respect for their clients. Unfortunately, this agency failed us in all these aspects, and it has left us deeply disappointed.

Contact details
Sales Phone:

020 8004 0474

Opening hours
Monday-Friday: 08:30 - 18:00 Saturday: 09:00 - 17:00
Address

23 The Broadway , Stoneleigh, KT17 2JE, UK, KT17,KT19,KT4,SM4,SM3,SM2,SM1,KT3

At Kaybridge Residential , we pride ourselves on offering a personalised, results-driven service that puts our clients first. Whether you're buying, selling, letting, or renting, our experienced local team provides expert guidance backed by award-winning customer service. We combine deep knowledge of the area we cover Epsom, Ewell, Worcester Park, Sutton, Surbiton, Chessington property market with powerful marketing strategies to ensure maximum exposure and the best possible outcome. Every client is assigned a dedicated agent to ensure clear, consistent communication from valuation through to completion. Our branch is part of a trusted, independently run agency, proudly recognised as one of the top-performing estate agents in the UK — with five consecutive Best Sales Branch awards to our name. Visit us today to see how we can help you make your next move with confidence.

Our team

No team information available

Guild of Professional Estate Agents
NALS
Property Ombudsman Sales
Property Ombudsman Lettings
UKALA
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure