We strongly dispute the claims made in this review. Our checks indicate that this account appears to be inauthentic and has posted near-identical remarks against at least three other estate agencies within the same timeframe, which raises serious concerns regarding its credibility. We have no record of the reviewer as a client, no record of any instruction, valuation, or contractual relationship, and no evidence that they have ever dealt with Kaybridge. For clarity: Kaybridge does not claim properties are sold during introductory calls Any market commentary provided is based on publicly available information at the time Properties may reappear online for many legitimate reasons, including failed chains or withdrawals Our fees are clearly agreed in writing and earned strictly in accordance with our terms of business We operate fully in line with the Property Ombudsman Code of Practice We do not use debt collectors in the manner suggested, and the claims made are unfounded We have reported this review to the platform as we believe it does not represent a genuine customer experience. If the reviewer believes otherwise, they are welcome to contact us directly with verifiable details so the matter can be investigated properly.