Spoken to a lady today on the telephone who was very patronising and spoke in a very abrupt and unprofessional manor, trying to make an offer on a property to only tell my partner you cant to then you can and then accused me of being confused when the confusion was caused on her part! Impossible customer service and a let down to the company as the bloke who showed us around named Reece was helpful and overall an asset to the company! Shame about the lady on the reception who cant control her authority!. Unfortunately feel as though we have to go through somebody else.NegativeProfessionalism

Waste of space been waiting three months yo get a repair to drainpipe fixed and been left for 3 weeks all over xmas with no heating , get a different answer everytime i speak to them , but they forget what they have told you before , they just pass the blame all the time , not interested at all , ruined my christmas 😡 …

Waste of time, booked view a house, arrived on time, waited 30 minutes and no one turned up, rang next day and they had the cheek to tell me that someone rang up and cancelled the viewing when I'm the only person viewing it!!!! Joke, wouldn't sell or buy through these ever, lost a sale, plebs

Rip off merchants! Wanted £415 for a house in an awful condition which we would report and report problems n they would do nothing about them they have since done the house up and are charging less! They are rude unprofessional and dont return calls and when they do they lie about what they have previously told you! We ended up insisting on all contact through email so we had evidence of everything they said so they couldnt go back on what they said!

Goodchilds are horrible to rent from and horrible to rent to. I do not have a single good word to say about them. My father paid them to ensure he had as little hassle as possible whilst letting and instead they caused even more; sending poor workmen like the plumber who didn't know how to unblock a toilet. When the final tenant left they assured us the house was "immaculate" when it had been recarpeted and poorly repainted, which the contract stated was not allowed. Whilst my partner was letting from them it took several weeks for them to make simple repairs such as changing a lightbulb and all of the repairs they promised would be completed before they moved in never were. When he decided to move out they expected him to show people around the house for them rather than come and do their jobs themselves. They have no interest in providing a good service, just sitting in their office and taking your money.

Unprofessional and do not earn their wage. Do not rent any property through this agency.

Extremely Annoyed with their behaviour. Advice to Goodchild as a business "Never make a promise you can't keep" Advice to Customers " Your time is worth more than dealing with them, so find another estate agent"

Very Unprofessional People ,work on negative assumptions. I planned a property visit with them on 21st and confirmed it with an email. Following day I didn't receive an email confirmation so rang them to confirm the visit and instantly received an email from B Dean . However on the day of appointment(23rd Mar) no body rang me until 4:25pm. I left work early hoping to see the property got my other half and the son and on the way their received a message to get intouch. Rang them to find out that it was too late to get intouch and they can't make it before 6pm. Will not be dealing with these Time Wasters again Second question he asked me when I rang for viewing was if my income was over £12k/year. Estate Agents needs to learn some manners and give their customers some respect. Never mind if they don't have any respect but people in surrounding does have respect and values. Very Bad Experience