On the pros side I needed to move in quickly and get somethings issues in the property fixed, which was all done very quickly and efficiently. However, I asked up front if everything was included and I was told it was, then after I moved out suddenly council tax wasn't included. Not only this but they charge a check out fee, fee for a water mark in the shower and some wear and tear. For minor wear & tear I was going to be charged more than my deposit (a very unreasonable charge). Within the house all of the tenants had different agreements and contracts and had different arangements. They are inconsistent and after your deposit. I would not use them again. Do not use them!
Awful, had endless problems before moving in, trying to get us to sign contracts that where wrong, kept calling both myself and my partner by wrong names, argued back and called us liars when we explained we did not want to be called different names, they where then silent when I sent all of the emails with at least 5 different names they had called us. Once moved in we had found all the issues they said would be sorted before we moved in had not been sorted and they then claimed there was no evidence of this. They keep chasing me for money that I have already paid, after explaining it was paid on a credit card which has since been cancelled with no statements they then just sent the account to a debt collector instead of just searching their system for the payment. (still ongoing) When our tenancy was up for renewal they had people round to view, but showed up with the wrong keys letting potential new tenants down and having to cancel the viewings. The letting agent who showed the new potential tenants round was the only positive, simply because he was positive and friendly.
Ive been trying to get me toilet fixed for 3months and no help from the London Road office at all . It's now become an environmental health issue as the toilet leaks and stinks of waste . Yet still I get ignored and fobbed off . I'm at my wits end . Can anyone help me , I keep a clean home and because of this I have a stained sewage smelling toilet .
Avoid! Agency are scam artists in my opinion. Didn't turn up to arranged viewing which should have set alarm bells ringing. When went with them, charged us £750 fees over the year and took 4 months to give us any deposit back (not the full amount, of course!). They only follow the terms in their contract when it suits them.Also changed the dates in the contract at the last moment without telling us resulting in extra rent for them. Beware!
46 London Rd, , Southampton, Hampshire, SO15 2AH, South East, UK
We are proud to serve the communities of Southampton city and surrounding areas - providing specialist advice, guidance, and support across all areas of the property market since 2007. Our Southampton born owner Gavin Naish has worked in the property industry for more than 17 years and holds a Propertymark qualification (Level 3) award in Residential Lettings and Property Management. Martin & Co Southampton, is located in the heart of Southampton City Centre on London Road. There is a wide selection of modern and traditional houses available within the area, to meet all individual needs. The team at Martin & Co Southampton has a reputation for providing a reliable and professional service across both residential lettings and property sales. So whatever your property need, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Southampton City get you on the move.
Lettings Director
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