Makes us all really really sad to read this. You were a model tenant, one of the best, never a single issue, EVER. We did our best to assist whenever we could although categorically and for the record your Landlord handled ALL repairs. So after you left and your Landlord asked for you to pay for the council tax, and asked for a deduction for a water mark, YOU (not us) physically agreed (IN WRITING) for him to have the money, not us. So please remind us, what did we do wrong? We even advised you on this, so some 10 months later you decide to leave a totally negative review for subsequently nothing we actually did wrong. You agreed to give us the £247.20 from your £500 deposit, you did this in writing as part of the agreement process and received the balance back promptly to your bank account once agreement was reached, totally in line to what was agreed according to your tenancy agreement and tenants terms of business, which detailed all costs in writing, which you signed prior to moving in. This was also explained in person by the Lettings Negotiator prior to move in. Unfair reviews damage small businesses. FACT. We are extremely upset by this change of heart of opinion, 10 months after you moved out and welcome any official complaint you wish to make in writing to the office Manager as per our official complaints procedure so that we can address, whatever it is, you were unhappy with. Regards, The Management.