Having rented over 5 properties in the last 10 years from multiple estate agents I have never been charged anywhere near as much for cleaning at the end of a tenancy. They have subcontracted out their cleaning service to a company that charged over 300 quid to clean a two bed flat. We had already spent days cleaning to a what we felt was a high standard and felt this excessive but couldn't be hassled with going through arbitration. I would make sure you factor this potential cost in if you consider renting from these guys.
There was an ad in their website for a house which was previously rented by my close friends... As they were moving elsewhere, I tried to rent the same house.... Called Martin and co multiple times, they noted my contact number down but no response... After few days, my friends say that the let has been agreed and still I didn't receive a call back from them....
I would not give 1 star for Martin &Co. But i don't have any choice. Most unprofessional letting agency i ever seen. They lied about each and every points.i have all written mails with require evidences. Harassed me for rent and to change for every faulty thing. They forced me to complain against them.
If I had the option of not giving them even a single star, I would have done that. PLEASE PLEASE PLEASE AVOID this agency because all they tell you is LIE. From the beginning of my tenancy to the end. I had to move from Liverpool to Southampton last year, urgently because I changed my job, so I did not have the chance to do a house viewing (which is my fault). So I trusted the agent called Jack Toms. He told me that the landlord will be providing a fridge and washing machine initially, and so I agreed to sign the house contract with this company. Me and my fiancé moved to the house, and guess what, THERE WERE NO FRIDGE OR WASHING MACHINE. I called him and asked, he said ‘ Oh I’m sorry, it was a misunderstanding between me and the landlord ‘. I asked if I could speak to the landlord, THEY REFUSED TO GIVE ME HIS NUMBER. So I had to buy my own. Throughout my stay at that house, one after another went wrong as there were too many leakage + door damage. And during the storm, the fence broke. AFTER MY TENCANCY, THEY WANTED ME TO PAY FOR ALL THAT DAMAGE AS IF I DID IT !!! Now I have to pay £800 all together!!! IM BEGGING ALL OF YOU! Avoid this company!!! I have rented so many properties with different agencies in the UK, but I never had this experience with any of them before !! I MADE A HUGE MISTAKE! Don’t repeat what I did !!! PLEASE.
An awful company -would never trust again!! Would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw online. An awful place in terms of seriously stained and dirty walls and furniture, damage to the wall, excessive dirt and mould on the floor that was disgusting, stains everywhere on furniture, and broken furniture. The guy showing me around apologised and said this must have happened in the last week since the virtual viewing!!! -which is unbelievable!. More shockingly, refused to refund all my holding deposit despite escalating it to their letting director!! Shame on them!
Poor customer service. Never answer emails or messages left. Very disappointing, would not recommend.
Terrible company, extremely rude unprofessional, staff completely unhelpful. Not a company that wants to support tenants but purely in it for the profit, they will take your money at any chance. Barry, in particular, is a jobs worth don't even bother dealing with him I ended up going elsewhere. SHAME ON YOU Martin and Co.
Worst agency ever to rent from. I would give 0 star if there was an option. Spent over 2 months without a refrigerator, 3 months without a washing machine. When we moved out they claimed some £240 out of our deposit. My husband and I agreed for £200 as few of the things they specified were already on the original inventory. Then suddenly they decided to claim the whole deposit of over £1000 for no reason. Luckily I got the money back from TDS after I submitted all the relevant documents and proof that their claim of the whole deposit was outrageously greedy. As they had no reasoning or proof to claim all of the deposit the legal assessor gave the verdict in our favour. Also they asked us to pay a checkout fee of £120 when we moved out which we paid along with our final rent but kept including it in the final claim despite us telling them so many times that we have already paid it. This shows how they don’t actually maintain proper record of transactions etc. It’s funny how they responded to one of the reviews here that rent takes 3 days to clear but they charged us £45 of late fee for the final month rent as the standing order was cleared by my bank on the Monday following when our rent due date fell on a Saturday. I emailed them about it but of course they decided not to respond. They are totally unprofessional and I will highly recommend STAYING AWAY from them! Reply to your email: Thanks a lot for replying so promptly. I wish you guys were this prompt when I was your tenant and resolved all the reported issues on time which would have made things different. I am really impressed how you strive so much to collect "facts" to defend yourself and correct me about DPS but don't even maintain records of deducting check out fee from tenants and charge on the final claim despite emailing back saying that the check out fee was already paid. It's really funny that you say we didn't respond. We struggled almost for over 6 months to get our deposit back despite replying promptly every time we got a letter. If all of your claims regarding us leaving the property in a bad state was true DPS wouldn't have returned the deposit back to us after you claimed the whole deposit. That says it all!
46 London Rd, , Southampton, Hampshire, SO15 2AH, South East, UK
We are proud to serve the communities of Southampton city and surrounding areas - providing specialist advice, guidance, and support across all areas of the property market since 2007. Our Southampton born owner Gavin Naish has worked in the property industry for more than 17 years and holds a Propertymark qualification (Level 3) award in Residential Lettings and Property Management. Martin & Co Southampton, is located in the heart of Southampton City Centre on London Road. There is a wide selection of modern and traditional houses available within the area, to meet all individual needs. The team at Martin & Co Southampton has a reputation for providing a reliable and professional service across both residential lettings and property sales. So whatever your property need, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Southampton City get you on the move.
Lettings Director
No memberships information available
No marketing information available
No awards information available
No memberships information available
No marketing information available
No awards information available