I got the viewing with this company with representative Hannah. Property in South Ockendon. During the viewing I confirmed that I will rent this property, it is fully satisfied us. On Monday at 15:00 LT Hannah called me and accept offer. I spoke to her that I need confirmation by e-mail and inform previous landlord the date of termination of contract and ask when is better for their landlord to move in. Simply remain small details which intake 30-40 minutes to negotiate. I terminate the contract with previous landlord because this letting agent confirmed me this property. Call Hannah after 30 minutes, about 15:30 , nobody replied in their office. Then he sent me the message that landlord choose another tenant. Absolutely not reliable and acting dishonestly, not fair, irresponsible including this landlord. Probably tenant need to additional information and at least get confirmation officially by e-mail? I don't recommend this company for further business. We are from Ukraine and we don't have such lawlessness like here. Absolutely negative and not reliable company. Waste my time and money for fuel.

Not a very professional letting agency

Extremely disappointed with this agency. Having a tenant with no issues throughout the years of residing in their rented property, despite the ongoing issues experienced, they were never really resolved to satisfaction. Every aspect involving an issue e.g boiler,heating, hot water, mice coming in, being told as tenants that we were responsible for the cost of pest control. No real urgency from them, despite informing them there is a young child at the property. Rent was always paid in advance, never a default. M&P and the appalling landlord are more than happy to continue to raise the rent each year, despite no modernisation or upkeep to the property! Who in their right mind installs a boiler in a loft space... the debacle continued without any compassion, sympathy or understanding for a young lady and her infant child. Avoid this place, like the plague..enter at your own risk!!! Despicable and totally unjust only interested in collecting rent from vulnerable tenants!! Beware your deposit IS NOT guaranteed to be returned, rather retained by, questionable and unjustified claims!!

I was with M&P for six years and experienced continual problems with both the landlord and the agency. Every winter without fail, the heating and hot water would stop working. At one point I had a child under four years old living in a house with no heating or hot water for five days. M&P refused to override the landlord’s decision to wait for a British Gas appointment and would not call an emergency service. It took five days and a requested meeting at the property before they finally acted. During my tenancy, I had their in house repair team or British Gas attending constantly, yet issues were never properly resolved. M&P consistently sided with a landlord who refused to invest in his own property and repeatedly tried to shift costs onto me as the tenant. Large structural holes were in the property  to the extent that external brickwork was visible. When pests appeared and I reported it, I was told I would be responsible for the cost. I had to remind M&P of the law: if pests are present due to structural defects or external entry points, responsibility lies with the landlord. Pest control later confirmed this. Had I not known my rights, I could have been wrongly charged, which they evidently like doing. M&P show little regard for tenant welfare and appear more focused on keeping poor landlords on their books than protecting the people living in their properties. They also attempt to retain tenant deposits using questionable and unjustified claims. There are far fairer and more professional estate agents available. I would not recommend M&P.

Pretty good when you're looking for somewhere to rent but completely useless after you've given them your money. Numerous issues with the property, some of which have gone unresolved for over six months. I have had to chase them repeatedly (which is difficult for me due to disability) often with no response whatsoever. Doors which don't fit/close, leaks, plumbing which airlocks all the time, broken radiator thermostat, ancient failing shower alternating between hot and cold, an ancient boiler which took 5-6 attempts to repair (and which the engineer noted should've just been replaced years ago). Very much fulfilling the stereotype of bad letting agents.

I went for a viewing Friday, was told that I would be sent a form to register my interest the following week, called on Monday to find out what was happening as I hadn't heard anything and was told the agent was on leave and I would get a …

Tried to rent a place through them. Don't recommend it. After I registered I was told that they have not enough staff to show me the place for 2 weeks so was waiting patiently. Suddenly place was taken even though they weren't not able to …

Scheduled viewing at property cancelled due to tennant getting covid. Agreed we would look to reschedule for the weekend if possible, but was left with them to contact me for when I can view. …