Thank you for your review. We are sorry that you feel disappointed with your experience; however, it is important that the situation is accurately reflected. At the point your application was being considered, you initially indicated that you were able to move in during April. During the viewing, this changed to a later date. When you were provisionally offered the property, you also confirmed that you needed to negotiate terms with your current landlord before being able to proceed. We immediately relayed this to our landlord. Due to the level of demand for the property and their requirement for a tenant within a specific timeframe, they made the decision to proceed with another applicant who was able to meet those requirements, subject to referencing. As you were still negotiating, no terms of business were issued to you for signature and no holding deposit was taken. We must also clarify that no tenancy is secured until all terms are agreed in writing, contracts are completed, and a holding deposit has been received. For this reason, applicants are always advised not to take steps such as ending an existing tenancy until formal written confirmation has been issued. We appreciate that this outcome is frustrating. However, our role is to act in the best interests of our landlord while treating all applicants fairly and in line with UK regulations. We would also respectfully address your wider comment. As a business, we have supported many individuals and families from a wide range of backgrounds, including Ukrainian families, in successfully securing homes locally. We take pride in operating professionally, fairly, and transparently at all times. We did also offer you an alternative property nearby, and we have yet to hear back from you regarding this. Should you wish to proceed with a viewing, please do not hesitate to contact us and we will be happy to assist. We wish you all the best with your search.