Very disappointed with Balgores. Extremely unprofessional not wanting to pass my offer on to a seller despite it being on the market for many months. I called back a month later to ask if my offer could be put forward a second time round …

You are only good until you renting from them. Once you moved out you are nobody to them. They don't bother to give the deposit back to you or even give you an answer for your e-mails regarding the deposit. They are breaking their own rules in the rental agreement and you have to go legal if you want to get it back. Avoid them if you want to save troubles for yourself.

Shocking agent to deal with. Never wanted to help with any tenancy issues. If you have an issues over the weekend you can’t contact anyone. The owners of M and P are so rude when you call them and give you excuses. Would not recommend …

Amazing if they need you to rent or buy but dont even bother about repairs- takes them ages with no communication. I am pregnant and have a daughter and yet i have been left with no heating for over 5days and counting. No communication!!! …

An absolute joke of an estates agency and definitely the worst in Essex. I did not even want to give them one star, they should get minus five!! A total utter shambles from the top down. In particular Joe Hayes! An absolute joke of a person who only cares for his commission and not the clients buying the property. They will bully and rush you to complete, trust me you will do well to choose another agency. STAY WELL CLEAR OF BALGORES AND ESPECIALLY JOE HAYES!

Did not acknowledge or respond to my enquiry re. Purchasing a property they have advertised on Zoopla. It is still advertised. Have messaged them 3 time's.. But no response. Looked at their website.. But it is not good or at all clear. I cannot phone them as I am atm deaf.

Been calling for over a week and no answer. Sent emails texts and left voicemails but no one gets back to you. I understand you can be busy at times but all the time is not understandable. I have dealt with many many estate agents and i know they experience large call numbers at a time but after a few tries you get through or they get back to you. Very bad service would not recommend

Avoid at all cost if you want to buy stress free. Dishonest agency.

AVOID AVOID AVOID Please do not be fooled by any of the good reviews about Balgores Hayes Brentwood. We rented a property from them two years ago and had serious issues with the property including severe leaks and damp which we informed them of multiple times in writing however property managment never did anything to resolve the issue OR even inform the landlord. It was because of this we left the property and vacated in August 2020 towards the end of our tenancy which we paid for until the end of our contract. It is now December and we still have not received our deposit back which equates to around £2000. After chasing them every couple of weeks we were never directly told about a dispute our landlord had regarding the issues of the leaks and the damage it left the property it, only in a brief phone conversation in November months after chasing back our deposit. Oddly all of my emails relating to the issues had never been passed on to the landlord and the property management team had left the property to rot. All of this and not to mention the lettings manager attempted to blackmail me over email to get me moved out of the three bedroom property in ONE WEEK during the pandemic due to finding a new Tennant that he was scared to lose and told me if I didn't the potential new Tennant would be devastated and homeless when I said it wouldn't be feasible as a family with a young child and no support whilst in lockdown to which he became rude and aggressive. He also refuses to acknowledge any part of his responsibility in helping tenants and when I called him out of desperation when having an enormous leak in the house his words were ''what do you want me to do about it''. The list goes on and on with the no returned phone calls or emails, the members of staff laughing at m y desperate pleas in the background and still I have no deposit back. Please do not deal with this company ever, they cannot be trusted. Im now lodging a formal complaint to try and obtain my money back.

Even one star is way too much! We have been left hanging to view the property and missed few other just to find out couple weeks later on website it was already rented out. Despite my husband's calls, me registering with their agency and their promises to call us back about the property. They might be good, but in wasting people time nothing more. Glad we have had that experience with renting from this estate agency, at least we know we will definitely avoid them to buy our house.