We’re sorry to read that you feel this way and that your experience has left you disappointed. We always aim to support both our tenants and landlords fairly and in line with housing legislation. In this case, the landlord made the decision to regain possession of the property in order to sell, which is a legal right. We understand this can be upsetting, particularly when families are involved, and we did communicate this decision as sensitively as possible. An alternative property was also offered to try and assist. Regarding maintenance, we can only authorise repairs with the landlord’s consent, as they are responsible for funding works. Where issues such as the boiler or heating were reported, these were passed to the landlord and contractors in line with procedure. Pest control responsibility can depend on the cause of the issue, which is assessed on a case-by-case basis. Rent levels are set by the landlord, not the agent, and increases are carried out in accordance with the tenancy agreement and current regulations. In relation to the deposit, M&P Estates does not hold or decide on deposit money. Deposits are protected in a government-approved scheme, and any proposed deductions are independently adjudicated by The DPS if there is a dispute. This ensures a fair and neutral process for both parties. We genuinely wish you and your family well moving forward.