I was with M&P for six years and experienced continual problems with both the landlord and the agency. Every winter without fail, the heating and hot water would stop working. At one point I had a child under four years old living in a house with no heating or hot water for five days. M&P refused to override the landlord’s decision to wait for a British Gas appointment and would not call an emergency service. It took five days and a requested meeting at the property before they finally acted. During my tenancy, I had their in house repair team or British Gas attending constantly, yet issues were never properly resolved. M&P consistently sided with a landlord who refused to invest in his own property and repeatedly tried to shift costs onto me as the tenant. Large structural holes were in the property  to the extent that external brickwork was visible. When pests appeared and I reported it, I was told I would be responsible for the cost. I had to remind M&P of the law: if pests are present due to structural defects or external entry points, responsibility lies with the landlord. Pest control later confirmed this. Had I not known my rights, I could have been wrongly charged, which they evidently like doing. M&P show little regard for tenant welfare and appear more focused on keeping poor landlords on their books than protecting the people living in their properties. They also attempt to retain tenant deposits using questionable and unjustified claims. There are far fairer and more professional estate agents available. I would not recommend M&P.