We have recently relocated from South Africa to Birmingham. In trying to secure a rental, I had called many agents and Smart Homes-John Shepherd Lettings was an agency that stood out from the rest. Hannah was extremely welcoming and friendly and she was most helpful in arranging viewings. Alan was also very professional and very helpful. I would highly recommend John Shepherd Agency. They aided us in adjusting in a big new city and for this wonderful treatment, we are grateful.

Carly Nichols and her colleagues in the Lettings team at John Shepherd's Solihull office have provided excellent service to me as a landlord over a number of years. Members of the team have managed professionally and efficiently the changeover of tenants and have always dealt fairly and promptly with any issues arising during the tenancies. I have no hesitation in recommending the Solihull team to prospective landlords and tenants.PositiveResponsiveness, Quality, Professionalism, Value

Rented our house while overseas for the past three years. Our letting manager Fiona Morgan, was the consummate professional, taking care of absolutely everything from maintenance to tax issues. Most impressive was the end of the tenancy when Fiona attended to every detail, taking a genuine interest in our welfare as we returned to our home. Cannot recommend too highly!PositiveResponsiveness, Quality, Professionalism, Value

I have just been using John Shepherd Lettings as a tenant starting a new lease. My transaction was handled by Ailish who I found to be professional, efficient, friendly and (when faced with issues entirely outside her control) patient and helpful. A very easy experience.PositiveResponsiveness, Quality, Professionalism, Value

I am in the process of purchasing a house through John Shepherd and my experience to date has been fantastic. We initially had a different agent who unfortunately left shortly after we reserved the property but the transition to Jack (our current agent) has been seamless. Jack is extremely knowledgeable and supportive. The purchasing process involves a lot of legal requirements which Jack has been really helpful in chasing with both sides to speed up the process. He is available 24/7 and responds to any correspondence the same day. Jack has helped to keep us sane throughout this process and has been invaluable to us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Excellent service from beginning to end when purchasing a property. Thoroughly recommend. Callum helped us throughout brilliantly.PositiveResponsiveness, Quality, Professionalism, Value

Rickie Westwood is very professional and always responded to my enquiries the next day due to time difference. Very smooth and happy throughout the whole transaction.PositiveResponsiveness, Professionalism

John Shepherd Solihull lettings is very professional and helpful. The agents, Carly and Faye in particular, are always very patient, responsive and efficient. Jonathan carried out an efficient video property inspection during the lockdown, so that the potential issues can be identified and reported in time.Their support makes my living in Solihull more smooth.PositiveResponsiveness, Quality, Professionalism

Hi have just moved into a rented property and I am very happy with the whole process. From the virtual viewing to getting the keys I had good communication and reassurance from John Shepard. I would like to thank them for making the move happen so quickly and making the whole experience very easy.PositiveResponsiveness, Quality, Professionalism

Great service provided by Rickie and Alish at Solihull. I have just started renting property via their branch. They were very accommodating as I viewed property 3 times. Also everything that needed to be done at the property was arranged in a very efficient manner. Both Rickie and Alish very helpful and approachable. They made whole process stess free. I was very impressed and would recommend their services. Thanks guys.