I received a call from Harjivan yesterday confirming that the property was mine and that I just needed to put down the holding deposit. I explained that I was at work and could not make the payment immediately. I was reassured that this was not a problem and that I could pay the holding deposit today. When I called this morning to make the payment, I spoke with Collin. His attitude was extremely rude and dismissive. When I explained what Harjivan had told me, Collin said that this was “not his problem” and that “this is how we do things,” showing no empathy and making no attempt to resolve the situation. The overall tone was very much “that’s your problem.” This was particularly disappointing as I had expressed how excited I was about the property. The experience was let down entirely by poor communication and unprofessional customer service.