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Curchods Shepperton

58 High Street, Shepperton, Surrey, TW17 9AU, South East, UK, TW17

Claimed branch
4.6 511 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Byron Google

Good service to sign up to be but you will be paying this for the rest of your life or until you change your bank account. There is no possible way to cancel this subscription.

Reply from Curchods Shepperton: Hi, There is a cancellation button displayed very clearly in every customer Dashboard, where you can cancel your subscription. Additionally, you can email us or speak to us on our Live Chat to cancel - so there are a multitude of options. Thanks for your review.
O JL Google

Seems impossible to cancel a subscription, which is why I’ve had to go 1 star. Customer support is to be honest dreadful, all chat bots… tell them why your cancelling etc, and the whole process just starts again. The service its self is fantastic, until you need to cancel and stop paying… I’ve been trying for 2 weeks now. Hopefully this review will prompt someone to get in touch!

Reply from Curchods Shepperton: Hi there, We have a cancellation link displayed very clearly in every customer Dashboard, where you can cancel your subscription. Additionally, you can email us or speak to us on our Live Chat to cancel - so there are a multitude of options. Thanks for your review.
Bakhtiar Hussain Google

After first registration on my whatsup which was also very difficult I was not getting sms on email well ,after few weeks I am trying to get sms again But I am not getting. Customer service is also worst

Reply from Curchods Shepperton: Hi Bakhtiar, thank you for your review. As explained to you on WhatsApp, only WhatsApp sends verification codes to activate numbers. It is not possible for us to send you the verification code, we provide you with the number to use with WhatsApp. Thanks
L Segrave Google

Very unimpressed

Reply from Curchods Shepperton: Hello. I see you left a 1 star rating, but no details about your experience with us. I would be interested to hear how we can help you better - might you be able to send an email to mail@rhrwclutton.co.uk? - Sam
Sofija Krilova Google

Absolutely disgusting service. Have been going through referencing with this agency with my husband to rent a flat. When filling out the form, I noticed that rent payment specified 50/50 between me and my husband, called UK tenant data to correct it as the rent is paid fully by my husband. Natasha, who I spoke with on the phone promised it will be corrected once they get both of our applications. When filling out mine, I specifically said that rent is paid by my husband, as well as uploaded 2 documents confirming that. My husband also made sure he specified that in his application. His wage is over double than minimum one required for that property so it should have been a done deal, yet UK Tenant data manage to ruin it. Today we find out that I haven’t passed referencing as the 50/50 part still was not corrected. Absolutely horrific, will be filing formal complaint for both employees who I spoke on the phone as well as the one who “worked” on our case!

Andy Menzies Google

These Forms are atrocious as I was hopeful to move from a council property to a Private let and there was no logical way to put my local council into the application. quote from a previous review "We also requested a copy of your P60 or personal tax summary which is required for employed applicants. " NO, you don't as I was never asked for this document once. I wasn't even given a reason as to why my application was declined. along with this, my wife is my legal next of Kin not anyone else out with my household as I have no family in the same country as myself. But for the forms purpose I had to put details in of my parent who lives 400+ miles away not exactly great. Thay said un didn't declare properties I haven't lived in for more than 15 years most companies are 5 eares properties. .

Zain Infinity Google

Wasn’t too happy with the service and the charge, my phone has two WhatsApp applications one for business and one for personal and the beauty is it’s free..

Reply from Curchods Shepperton: Hi, the apps are free, but you need 2 numbers to function both apps - hence the competitive price of our numbers.
Emily B Google

Absolutely shocking company. The management need to be sacked and need to learn serious customer service skills and self awareness. My brother in law was looking to relocate with his small children but Bernadette tried to do everything she could and succeeded in declining him. References all submitted very quick, even having to provide more references due to not accepting personal emails. Fair enough but very rude in response and lacking in integrity. Landlord was grilled and honestly this company sounds like a fraud. Take every piece of information off you and then don’t respond to tell you the outcome. Other referencing company passed him on houses x3 the rent of this house he was trying to locate to but these jobs worth have unattainable goalposts. Racism springs to mind really.

Reply from Curchods Shepperton: Hi Emily, we always apply the same assessment criteria to all applicants equally. We have to be able to verify the source of any references provided and be satisfied that the applicant's income is likely to continue to for the duration of the tenancy. If you can please provide your brother-in-law's full name and reference number to enquire@uktenantdata.com we can take a look at his application for you.

Even if I gave all the information from day one, they wasted more than two weeks of my life, request me the same things all over again, I went into an unbelievable stress while pregnant, they couldn't explain why they were doing that. I …

Reply from Curchods Shepperton: Hi, we're sorry to hear you found the process stressful. We may request additional documentation if the original supplied does not meet our criteria, for example a tenancy agreement would need to be signed by both you as the tenant and your … More

About Curchods Shepperton

Our estate agents in Shepperton specialise in the sales and letting of residential properties in Shepperton, Littleton, Sunbury-on-Thames, Upper and Lower Halliford, Ashford and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Shepperton. Shepperton is a charming riverside town offering a mix of period cottages, modern family homes, and prestigious properties along the Thames. The area is highly sought after for its excellent local schools, including St Nicholas CofE and Thamesmead School, making it a popular choice for families. With a strong property market and a variety of homes to suit different lifestyles, Shepperton attracts both buyers and investors alike. The town benefits from fantastic transport links, with Shepperton railway station providing direct services to London Waterloo, and easy access to the M3, M25, and Heathrow Airport. Combined with its picturesque setting, strong community feel, and abundance of local amenities, Shepperton remains one of Surrey’s most desirable places to live.

Website: http://curchods.com/estate-agents/shepperton

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Trading Standards onthemarket rightmove

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