Hi Hannah, We are really disappointed to see your review. We strive to achieve the highest level of customer service and would welcome any feedback you would be able to provide for us. If you would like to discuss your experience, please email us directly on sales@redbrik.co.uk or call us on 0114 361 1000 so we can get in touch and help.

Hi Stuart, I see you were previously registered as an applicant with us but have had no interactions with Redbrik recently. We would love to see what we could do to help and we're confident that if you were to have a chat with our team you would see that a 1 star review is not an accurate reflection of what Redbrik can offer. If you have anything you would like to discuss please don't hesitate to get in touch with our office on 0114 361 1000. Many thanks, The Redbrik team.

Hi Frank, I think you’re you have got this slightly mixed up. Just to be clear we do not charge house buyers. However, as a seller, you would pay us to sell your property. All estate agents have different fees and service levels, from self-service firms, where you do the vast majority of work yourself, to full-service like ours. At Redbrik our focus is getting the best result for our customers (we have just completed our 4,000th sale since launching just over six years ago). We have been voted the best estate agent in Yorkshire and Humberside and 16th best in the UK. We take our responsibility very seriously to sell, what is for most people, their biggest asset. We employ professionals to take the photos, do floor plans, photo plans, list the property on all three major portals, as well as our own website. We match your property to our database of clients, and you have your own dedicated sales manager throughout the process. Selling is not always easy and, negotiating a sale can take time, with many complex and changing situations to navigate. Even when a property becomes sold subject to contract our work does not stop, as we work with our clients to progress their sale, which normally incorporates lawyers, financial advisors, surveyors and other sales in the chain. Please take a look at the vast majority of fantastic reviews to see how we have been able to help people. Fees in estate agency can vary dramatically, with most UK firms charging between 1 and 2%. This can depend on service, location and the value or type of property. Unfortunately, with the rising portal costs and increased legislation from government, fees are generally going up across the industry. Our job is to get the seller the best price. We can evidence a significant number of cases where properties have been marketed by other agents, sometimes charging more, but often less, and in some cases where the fee had been paid in full upfront, where the property has not sold and we have gone on to sell it. You only pay our selling fee when we complete the sale, unlike some that charge the full fee whether they sell it or not. Yes, we charge for marketing, but that is to ensure every property looks its best. Sometimes we might be might a few hundred pounds cheaper, or more expensive, but if our service, knowledge and skills allow our clients to get the best price, which could be a difference of thousands of pounds, I am sure you’d agree it’s about getting best value. I’d recommended, if you haven’t yet booked a market appraisal with one of our Property Consultants, you do so to get the full picture on what we can do for you. Or if you require more information please email sales@redbrik.co.uk with your contact details and we will contact you at a convenient time. Many thanks, Mark Ross, Managing Director.

Hi Ronald, We have got no record or you on the system but would love to help if you have any questions about property. We are confident that if you were to come in to any of our offices you would see that a 1 star review is not an accurate reflection of what Redbrik can offer. If you have anything you would like to discuss please don't hesitate to get in touch with our office on 0114 361 1000. Many thanks, The Redbrik team.

Can you tell me more I’m thinking of using them to sell my house in the coming weeks

HI Allenza, It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. 'Interesting' that we have had a number of different negative reviews across a number of platforms (Google and Facebook) all within seconds from different people that we have no record of ever dealing with! As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.

HI Peter, This is the second 1* review in two days where we have NO RECORD of any interaction with the person leaving the review. It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.

Hi Darren, Thanks for posting, unfortunately there was misunderstanding between ourselves and the owner as to who was undertaking the viewing, as we understood it to be the owner. We tried throughout the day to get hold of the vendor unsuccessfully and…See more