Hello Niaz, We’re sorry to hear that you have encountered difficulties towards the end of your purchase and understand that you have spoken to the branch manager, who is doing everything she can to get the post-completion matter resolved for you. We believe that you have been happy with the overall service received throughout the process, so it is a shame that there have been some issues arise with the property toward the end which were no fault of Redbrik. We are continuing to look into the matter and the Crystal Peaks teams will come back to you direct. Best wishes, Redbrik