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Redbrik - Crystal Peaks

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
03.12.2021

Trading with the best profit earning site got me the hugest rewards in a short period of trading section which lasted for some few weeks. I started up with £1000 I got £8600 as my total profit and my withdrawal was made successful with the help of my trade acct manager Mrs Nolan Rose. Her company's platform proved legit . Reach her on whatsapp +1(724)2924468 or FB https://www.facebook.com/James.chang022

1.00 /5

Enquired about a property they have as "available" on rightmove only to be told it is stc and nearly ready to complete. Several weeks later it is still showing as available so enquire again and am told the same again but told it will be removed, a few weeks later the same again and now over 6 months later is still showing as available!

Reply from agent

Hi John, thanks for getting in touch - we're so sorry to hear about this inconvenience. We would love to help resolve it and find you a new property that is perfect for you. Please contact us on hello@redbrik.co.uk or call 0114 361 1000. Best wishes, The Redbrik Team

1.00 /5

This review is from the perspective of a buyer, not a seller. Redbrik crystal peaks office employs snooty, patronising people that genuinely seem to try to put you off viewing properties with them. If you get so far as to put an offer in, …

Reply from agent

Hi Hannah, We are really disappointed to see your review. We strive to achieve the highest … More

1.00 /5
Reply from agent

Hi Stuart, I see you were previously registered as an applicant with us but have had no interactions with Redbrik recently. We would love to see what we could do to help and we're confident that if you were to have a chat with our team you … More

1.00 /5

House Sellers Beware! Lettings fee ban brings cheer to tenants, but Redbrik, believe it or not, charges £175 +VAT (= £210) as a set up fee for house sellers. I recently spoke to them because I was interested in selling a house valued at £100K. They told me that for a house of that value, the fee would be £1,450 + VAT (= £1,740) BUT from the 1st July 2019 it would be £1,750 + VAT (= £ 2100). Thy even said that they thought it was a competitive and fair price! Is this some kind of a joke? I shall definitely not use these excessively expensive estate agent. Indeed, it's about time the government did something about the excessive charges that some estate agents make.

Reply from agent

Hi Frank, I think you’re you have got this slightly mixed up. Just to be clear we do not charge house buyers. However, as a seller, you would pay us to sell your property. All estate agents have different fees and service levels, from self-service firms, where you do the vast majority of work yourself, to full-service like ours. At Redbrik our focus is getting the best result for our customers (we have just completed our 4,000th sale since launching just over six years ago). We have been voted the best estate agent in Yorkshire and Humberside and 16th best in the UK. We take our responsibility very seriously to sell, what is for most people, their biggest asset. We employ professionals to take the photos, do floor plans, photo plans, list the property on all three major portals, as well as our own website. We match your property to our database of clients, and you have your own dedicated sales manager throughout the process. Selling is not always easy and, negotiating a sale can take time, with many complex and changing situations to navigate. Even when a property becomes sold subject to contract our work does not stop, as we work with our clients to progress their sale, which normally incorporates lawyers, financial advisors, surveyors and other sales in the chain. Please take a look at the vast majority of fantastic reviews to see how we have been able to help people. Fees in estate agency can vary dramatically, with most UK firms charging between 1 and 2%. This can depend on service, location and the value or type of property. Unfortunately, with the rising portal costs and increased legislation from government, fees are generally going up across the industry. Our job is to get the seller the best price. We can evidence a significant number of cases where properties have been marketed by other agents, sometimes charging more, but often less, and in some cases where the fee had been paid in full upfront, where the property has not sold and we have gone on to sell it. You only pay our selling fee when we complete the sale, unlike some that charge the full fee whether they sell it or not. Yes, we charge for marketing, but that is to ensure every property looks its best. Sometimes we might be might a few hundred pounds cheaper, or more expensive, but if our service, knowledge and skills allow our clients to get the best price, which could be a difference of thousands of pounds, I am sure you’d agree it’s about getting best value. I’d recommended, if you haven’t yet booked a market appraisal with one of our Property Consultants, you do so to get the full picture on what we can do for you. Or if you require more information please email sales@redbrik.co.uk with your contact details and we will contact you at a convenient time. Many thanks, Mark Ross, Managing Director.

1.00 /5
Reply from agent

Hi Ronald, We have got no record or you on the system but would love to help if you have any questions about property. We are confident that if you were to come in to any … More

1.00 /5
20.11.2019

Awful customer service would never sell my house with them again

Reply from agent

Can you tell me more I’m thinking of using them to sell my house in the coming weeks

1.00 /5

Buyers beware, they don’t put offers forward to vendors. They wait for more people to show interest in order to pump your already inflated bid. Have reported redbrik to the ombudsman

Reply from agent

HI Allenza, It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. 'Interesting' that we have had a number of different negative reviews across a number of platforms (Google and Facebook) all within seconds from different people that we have no record of ever dealing with! As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.

1.00 /5

Poor service and exceedingly high values for property. Avoid

Reply from agent

HI Peter, This is the second 1* review in two days where we have NO RECORD of any interaction with the person leaving the review. It is regrettable you that you have felt the need to leave a dissatisfied review and we'd please request you contact sales@redbrik.co.uk or call us on 0114 361 1000 so we can investigate further. We have NO RECORD of any interaction with you, so cannot contact you directly. As a business, we take our reputation very seriously, and we consistently try and offer an honest and jargon-free approach to estate agency. Helping people move home is a big deal, and we are a genuinely caring organisation that strives to look after the interests of all its clients. Please get in touch immediately so we can investigate or kindly take down this review.

1.00 /5
07.02.2014

Arranged a viewing with them wednesday to view a property at 9am this morning, 9.10 my wife rings to query where they were and was told they would find out. Nobody showed, but we got a voicemail saying that we should let THEM know if anybody turns. 45 minutes later we left. Awful.

Reply from agent

Hi Darren, Thanks for posting, unfortunately there was misunderstanding between ourselves and the owner as to who was undertaking the viewing, as we understood it to be the owner. We tried throughout the day to get hold of the vendor unsuccessfully and…See more

Contact details
Sales Phone:

0114 361 1000

Sales Email:

sales@redbrik.co.uk

Lettings Phone:

0114 361 1000

Lettings Email:

lettings@redbrik.co.uk

Opening hours

Unknown

Address

Unit 10, Central Atrium, Crystal Peaks Shopping Centre, Sheffield, S20 7PN, UK, S20

About

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