Only use them if you are not in a rush to sell your property

Absolutely disgusting customer service! Put and offer in on a commercial property through bothams. Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!

I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism. When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages. RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less. We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms. The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property—clearly visible on these searches—were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process. The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused. RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on. When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.

Poor

Very bad services, not honest keep telling u lies, once they got money they not bothered. So be careful dealing with Redbrik. They told me will solve the problem but never…

Do not rent a property through this company. Horrendous! Fully managed, sell you the dream and as soon as anything is wrong, communication stops. They don’t want to know. Next move will have to be legal for breach of contract. Absolutely rubbish!

Useless incompetent staff had to keep chasing constantly for information when I did get something. They were very vague answers. My sale was going through the crystal peaks branch they were "TERRIBLE" 👎👎👎 …

registered with them for notifications and they don't send them. have to keep checking daily. poor service for prospective customers

House on market over 2 year's,apart from Covid Lack of communication,overvalued property,made promises to do open house never came off