We’re very sorry to hear about your recent experience and for the frustration caused by the issues you encountered. We completely understand how distressing it must have been to be without hot water and heating, and to experience the fire alarm disturbance. Please be assured that these matters have now been fully resolved — the fire alarm system has been tested and is working correctly, and the heating and electrical issues have been fixed. We’ve also reviewed our internal communication process to ensure our team responds more promptly, especially during urgent situations. We truly value all feedback as it helps us improve our service. We’re also in direct discussion with the landlord to ensure future contractor access and communication are handled more efficiently. If you’d like to discuss this further, please reach out to us directly at 01325 523 756 — we’d really appreciate the opportunity to speak with you personally.