Hot water isn’t working, no heaters working, fire alarms rings for 2 hours and no one from the office answers the call. Light of the washroom have stopped working. Whole house has been complaining to sillars property. They have stopped answering our calls and responding to our emails. The electrician said that they the work is out of their contract as something is off from outside of the building. The office opens at 9:30 am and the women answering my calls said it opens at 9:45 am which isn’t true. For more than 2 hours the fire alarms rings but there is no response or action taken until it’s convenient for them.
Reply from Martin & Co Saltaire: We’re very sorry to hear about your recent experience and for the frustration caused by the issues you encountered. We completely understand how distressing it must have been to be without hot water and heating, and to experience the fire alarm disturbance.
Please be assured that these matters have now been fully resolved — the fire alarm system has been tested and is working correctly, and the heating and electrical issues have been fixed. We’ve also reviewed our internal communication process to ensure our team responds more promptly, especially during urgent situations.
We truly value all feedback as it helps us improve our service. We’re also in direct discussion with the landlord to ensure future contractor access and communication are handled more efficiently.
If you’d like to discuss this further, please reach out to us directly at 01325 523 756 — we’d really appreciate the opportunity to speak with you personally.
Denise Feather
Hannah Jackson
