Thank you for your feedback. We’re sorry to hear that you feel this way, and we would welcome the opportunity to resolve any concerns you may have. We take communication seriously and always return calls or respond to messages. If you believe a specific call was missed, please contact me directly at liam.m@sillars.co.uk with the date and time, and I will personally investigate. Regarding your comment about rental payments — we have no record of a £2,400 rent payment from either tenant. Any rent we receive is processed promptly, and we pay landlords daily. To help clarify, I have emailed you a full statement of account for each of your properties. Our Premium Management service covers a wide range of day-to-day management tasks. Any additional charges apply only where services fall outside our agreed terms, and all fees are clearly set out in both your contract and on our website here: https://sillarsproperties.co.uk/lettings-fees-services. We’re always open to feedback and committed to transparent, fair service. If you would like to discuss anything further, I’d be happy to speak with you directly. Kind regards, Liam McCallum Cheif Sales Officer (CSO)