We're genuinely sorry to read your review and that you feel your experience with us wasn't to the standard you expected. We completely understand how frustrating arranging viewings can be, especially when you're trying to fit appointments around work commitments. We always try to be as accommodating as possible because we appreciate that many buyers aren't available during normal working hours. Unfortunately, there are occasions where we're unable to offer every requested appointment time. When this happens, we always aim to make this clear and offer alternative appointment options wherever possible. We have tried to contact you to better understand what happened with your original online viewing request, but unfortunately haven't been able to reach you. Our understanding is that a member of our team also offered an extended viewing appointment on an alternative date, which we understand you chose not to proceed with. We'd really welcome the opportunity to investigate what happened with your initial enquiry and discuss your experience further. If you're happy to do so, please contact our Sales Director, Victoria, at victoria@harrisonsnet.co.uk, and she'll personally look into this for you. Thank you for bringing this to our attention. We hope to have the opportunity to put things right.