My partner and I are both first time buyer trying to follow the legal process to purchase a 2 bed property in Redditch through Oulsnam Redditch branch. The viewing day was spot on, the lady who showed us around was on time and answered all the questions we had. My partner and I loved the property by the end of the tour, from this point things started to become bleak and still are to the present day several months into the process. After a delay in getting the mortgage approved our end due to myself being self employed and explaining the reasoning of why to Oulsnam Redditch, this information was NOT passed on to the vendors, fortunately to our surprise the vendors were happy to wait till we had the relevant paper work in place. We promptly got the mortgage approved and made a new offer to the vendors as the property market had decreased in value. My partner handled the negotiation phone calls back and forth, upsettingly Oulsnam Redditch made my partner feel pushed into a corner and very guilty to purchase the property. We were compelled into getting all the searches done before we even signed any paperwork of the property, nevertheless we paid fees to our solicitor and all the searches we property sent over to ourselves and Oulsnam Redditch within a few days. Since then ourselves and our solicitor have been left in the dark for weeks, very little and next to no form of effort and communication from any member of Oulsnam Redditch, despite sending several emails asking for a state of update. Countless phone calls have been made to the shop telephone number during their stated opening hours, we feel ghosted and left at the bottom of the pile by Oulsnam Redditch, as Oulsnam are clearly not in the slightest form of interest to get another 5 star sale under their name. From two upset and annoyed first time buyers. PS Reading the latest 5 star reviews on google about Oulsnam Redditch we have NOT seen any of the following “Oulsnams Redditch handled our house sale very professionally, and we could always speak to someone regarding it, they got back to us immediately.” “very good communications.” “Everyone I spoke to was so friendly and helpful, and always went above and beyond to help me out.”