Not the best priced the house we were selling way over the asking prices i the area… not very clear with details selling the house to us and not helpful at all would not recommend using the company again…

Very inaccurate in sending information and keep on changing what originally communicated, also very late in responding and cause lot of stress. Will not recommend

avoid Kathy at all costs, you can tell that agencies are only kind when you can bring them some sort of income as opposed to being there for the tenants. kathy has made a lot of allegations about repeatedly trying to call yet failing to understand we both work, in settings where phone calls cannot always be answered. in the background there have been communications with the lenders to get this fixed however I find it disgusting how they treated us.

Booked an appointment online on Saturday to view a house for Monday at 6pm, as i have had no correspondence, i rang the office up to be told they had no message from me, so I therefore asked to view the property on Thur at 6.00pm i was told that because no one is living at the property the last viewing is 4.30pm how do people get to view properties when they work Found the customer service very poor

Worst estate agency ever. Dont deal with them whether its sales or lettings because the lettings agents will ignore your calls and emails. They will waste your time and then when you ask them why they are doing that they wont even respond to any future enquiries because theyre not professional. Especially the blonde female lettinga agent I forgot her name.

Noah, one of the agents had me leave work on Monday morning to a view a property 12 miles from where I was working I had to take half the day off unpaid on the way there he rang and said that he doesn’t have the keys the person who was dealing with this property is on annual leave and he will contact me Wednesday to rearrange he’s so sorry. We’re now on Friday and he’s let the property to someone without even giving us half a chance, disgusting behaviour avoid at all costs.

Called twice to arrange a viewing and ask a question?.Well get back to you...no response. Day two..tried again ..we'll get back to you...question?..how much would you …

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well—it's how they deal with problems. In my experience, they fell well short.

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.