Sent an email to them on Sunday 31st May. It is now 5pm close of business on Tuesday 9th June and I have had no reply. Terrible customer service

I had a very disappointing experience with this letting agency. After paying a holding deposit, I felt that the application process became unnecessarily difficult, with additional requirements and requests for information being introduced along the way. It seemed as though the agency was more interested in finding reasons to reject the application than helping prospective tenants complete the process. Despite providing documents promptly and making every effort to meet their requests, the requirements kept changing, creating frustration and uncertainty. The most concerning part was that the holding deposit was retained despite the obstacles placed in front of the application. The whole experience felt unfair and lacking in transparency. I would advise anyone considering this agency to carefully review the terms regarding holding deposits and be prepared for a potentially stressful application process. Based on my experience, I would not recommend this agency.

Really unprofessional compared to other more professional agents in the area who are so helpful / polite. Replied to my enquiry a week later. I point out the house I'd wanted to view had already gone over weekend & I got a sarcy reply but no further engagement regarding what other properties they might have..Really rude. Zero customer service. If this is their attitude, first impressions last. Shame as I wasn't in a chain , mortgage approved & excellent credit score. Im glad I didn't buy with them & nor should you. Avoid ! Her name was Katie. Embarrassing attitude.

Would Not Recommend this estate agent. I was in a rented property through them. After living in the property 14months. An electrician was sent out to do a check of the property where he found the property to be unsafe due to the electrics not being correctly installed and the property being at risk of setting on fire. This was then reported back to martin and co. I have since vacated the property in April and I have had to fight to try and get my deposit back it is now June and I am still fighting this. On receiving the check out report they have deducted the majority of my deposit stating that the property needed bathroom work (the electrics) and a deep clean. The property was left in a clean state which I do have evidence of. However martin and co have new images of the property which do show it being dirty but this has clearly been caused from the work men who have ripped ceilings and walls down to fix the electrics and then replastered the property. I have disputed this with the letting agent to be told its not there problem anymore. They have no documentation regarding any of the issues that was reported in the property and are basically making me out to be a liar. Do Not Use Martin & Co, if you want a fair and reliable letting agent. There customer service is shocking and extremely rude at times.

Absolutely awful communication, I was enquiring about a property kept taking my details said they would call back and nothing still waiting and the property is still advertised.

Extremely rude on email.

Not a very professional letting agency

Angela rude as hell and they uphold your deposit when they let you properties full of damp, mildew, mould then blame cleaning for deduction of holding deposits. AVOID this company at all costs.

Terrible rental company, awful service and bad communication.