Stole £100 from myself and two other flat mates which is absolutely disgusting. They know that they work with students and we don’t have £100 to throw at nothing

Aweful company. Will tell you you have to move out a couple days before your contract ends and when you ask them to return the money you paid for those days, they will say no because of damages to the house that weren't there and I am now not in the house to prove that! Do yourself a favor and stay in halls. Also left a review a couple months back which has disappeared. Also strange how they're not on the HMRC website...

agency to avoid

I don't appreciate my review being hidden, saddos. Here's probably the most honest review of Snugpads you'll read. The company is okay at best. Where we had viewed was okay and we'd viewed quite a lot of places. They all seemed safe and good cleanliness apart from the odd one or two places. We eventually found our house of 5 people and sorted it all out. The usual £50 application charge, then £200 deposit. I moved in september. The kitchen was massively outdated and had no blinds so the next door neighbours could look straight in and see anything we were doing. For a while the washing line and garden fence was also broken, meaning anyone could come into our garden. A few weeks passed and we realised we had a rat problem in the kitchen, they offered no help and told us to phone the council which charged a £40 call out without treatment. I ended up spending about that myself on poison and traps, which the company never thanked me for seen as I got rid of their rat problem. We also asked for another toilet as it was advertised a bathroom and extra WC when we moved in. There was a problem with timing when 5 of us were living there. Kindly, they arranged a second whole bathroom to be fitted. However this went weeks over the timescale promised, alarms went off hourly and once they cut through the kitchen roof which leaked everywhere onto our appliances and food. We were told "it hasn't damaged anything and they fixed it so there's no problem" fair enough pal but we didn't want a paddling pool too. It was something written into the contract but made it seem like it was our fault they were taking long because we wanted it. They had been good with repairs though, and were quick at times to respond. They also helped during Covid by stopping our bills as we all went home, so we weren't paying in full. However, the deposit was ridiculous. Charging me £15 for a ball of fluff under my bed to "clean the carpet". £15 to hoover a room is ridiculous anyway. Their charges were ridiculous, I made it known I was unhappy but they stuck. Overall, an okay company.

Snugpads are OK, weird they do not show up on the HMRC website...however my landlord,first name starts with an A is awful. He put the waterbill in a tenants name and refused to change it to the point the company almost filed legal action against the tenant! He also failed to fix the WiFi after being off all day, resulting in me losing a day of pay and didn't even update me with the details of what was going on...

DO NOT USE! Constant issues with our house that were not dealt with for long periods of time, broken washing machines, broken locks and leaking fridges. On top of this, at the end of my tenancy they withheld my deposit and told me they have no details as to why they did this resorting in me having to get it back through the courts This is not a big company, this is a company made up of two people, that's it, a man and his wife, who are criminals and are looking to extort as much money from students as they can. Do not use, go somewhere else, I warned you

DO NOT USE! Constant issues with our house that were not dealt with for long periods of time, broken washing machines, broken locks and leaking fridges. On top of this, at the end of my tenancy they withheld my deposit and told me they have no details as to why they did this resorting in me having to get it back through the courts This is not a big company, this is a company made up of two people, that's it, a man and his wife, who are criminals and are looking to extort as much money from students as they can. Do not use, go somewhere else, I warned you

Terrible, hard to get in contact with, unprofessional and rude on the phone when you have a problem. Simply out to get money off students unlawfully. Do not use