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Lawrence Rand

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Dear Kulbir Many thanks for your kind words and I will ensure this is passed to Harry and … More

1.00 /5

Horrible agency, unprofessional staff they are unhelpful. They are looking for money only once they get it, you will see zero service at all levels, how rubbish.

Reply from agent

15th Dec 2023 After reviewing all of CRM platforms and databases I can confirm you are not on … More

1.00 /5

I had the unfortunate experience of dealing with Lawrence Rand recently, and I feel compelled to warn others about their unprofessional and deceitful practices. If you're in the market for a reliable estate agent, steer clear of this one at …

Reply from agent

Dear Parth It was a pleasure speaking to you today and mentioning that you were on holiday, … More

1.00 /5

Do not recommend if you value your own time. This estate agent falls short when it comes communication. Despite assurances of timely updates by the 'end of the day', we were repeatedly left without a …

Reply from agent

Dear Roshni, I wanted to update you on the status of your property offer. I recently spoke … More

1.00 /5

A random life situation happened to me and I had to give up the flat I had booked by paying £311. I cancelled a two weeks in advance. They don't look at customers as people just as a source of profit. They are only interested in how they …

Reply from agent

Dear Jacek, Thank you for bringing your concerns to our attention. We are genuinely sorry to … More

1.00 /5

I dont want to give any stars to this LR estate agent. As a tenant, they do not respect us at all. The manager is rude, impolite, and offers no flexibility for tenants, and ALWAYS stand on the landlord's side. Avoid this estate agent if you can if you are trying to rent a place.

Reply from agent

Many thanks for your review. regarding garden close, you have purchased a property to buy and move in June … More

1.00 /5

Extremely annoying that they are littering our mailboxes with unsolicited marketing letters, directly addressed so the spam even has our address on it. I would not even consider using them as estate agents, we'd go with Purple Bricks …

Reply from agent

Dear Macs Bdivan, Thank you for your review. If you could send me a direct message with the … More

1.00 /5

Absolutely unprofessional agency, they re-arranged a viewing for a flat twice with the excuse they had to move the viewings day and that no one would view it until the last arrangement. They contacted the next day to cancel the viewing appointment as “the flat was rent by another agent”. Better stay away, unreliable and unprofessional.

Reply from agent

Ioannis, thank you for bringing this matter to our attention. We understand that the situation with the viewings has caused inconvenience and frustration, and we truly apologize for any inconvenience caused. Unfortunately, when dealing with multiple properties owned by the same landlord and coordinating with competing agencies marketing them, there can be occasional challenges in managing the availability of these properties. We strive to communicate promptly and effectively in such situations to ensure a smooth experience for all parties involved. We appreciate your understanding regarding the letting of one property by another agency on Thursday. Although we are not responsible for their actions, we always aim to keep our clients informed about any changes or updates. As for the second property in the same block, it seems that circumstances beyond our control have arisen due to tenant requests to not allow access and the subsequent letting of the property by another agency. We do understand that this may cause frustration, but as a reputable agency, we must adhere to legal obligations and respect tenants' rights. We have instructions from the landlord of these properties not take a deposit prior to a perspective tenant viewing the property in person or via live video viewing. We value your interest in viewing these properties and would like to work with you towards a suitable resolution. Please let us know if there is anything further we can do or if you would like assistance in scheduling viewings at alternative properties. Once again, please accept our sincere apologies for any inconveniences caused by this situation.

1.00 /5

Extremely annoying that they are littering our mailboxes with unsolicited marketing letters, directly addressed so the spam even has our address on it. I would not even consider using them as estate agents, we'd go with Purple Bricks organizing our viewings at the time it suits us. Had enough of these kinda leeches, thank you... And please STOP SENDING US THE ADDRESSED SPAM MAILS - WE DO NOT WANT THEM. Cheers.

Reply from agent

Dear Macs Bdivan, Thank you for your review. If you could send me a direct message with the details from the leaflet, I will ensure that your address is removed by our marketing department as soon as possible. Regarding Purplebricks, they were sold last year for £1.00, which might suggest that the cheapest option isn't always the best or the quickest that get you maximum price on you biggest tax free asset. If you wish to have your information removed by from our marketing list, please provide details from the leaflet, and I will take care of it within 24 hours. Kind regards, Peter Lawrence

1.00 /5

Most unsupportive and unprofessional company I have ever encountered. Moved in to a house that was covered in mould and had to request the property be cleaned on numerous occasions only to receive a leaflet claiming the mould was down to condensation. When the mould was finally cleaned by a contractor the work done was cheap and shoddy and problems resurfaced almost immediately. Then when it came to moving out we were requested to have the house professionally cleaned, which we did and they came back saying the house was not cleaned to a professional standard supplying pictures they took of the mould and other issues we came to them with at the start of the tenancy. We were then charged out of our deposit for uncleanliness, even down to 1 grain of rice in a cupboard even though we had the whole house professionally cleaned. The deposit was only returned after constantly emailing and asking them for it 22 days after leaving the property. DO NOT USE THIS MONEY ROBBING COMPANY.

Reply from agent

Hello Callum, sorry it’s come to the point you’ve felt the need to leave the review in the first place. Have forwarded the content of the above to our senior property manager who is going to investigate and will then make contact with you to discuss.

Contact details
Sales Phone:

01895 632211

Opening hours

Unknown

Address

106 Victoria Road, Ruislip, Middlesex, HA4 0AL, South East, UK, HA4

No about information available

Our team

No team information available

Guild of Professional Estate Agents

No marketing information available

No awards information available

No marketing information available

No awards information available