I had a very negative experience with a member of this team. Throughout the process, the attitude displayed was dismissive, unprofessional, and lacking in basic customer service. When concerns were raised, I received responses containing phrases such as “frankly it is not open for debate” and dismissing/arguing about my comments around the service I felt I was receiving , which came across as arrogant and unnecessarily confrontational rather than informative, bearing In mind I am chasing up an update on an offer that I had not heard back on for days/weeks. The handling of offers was particularly frustrating. It took almost two weeks to receive a decision on an offer first time around, the second time around a week and a half. Communication throughout was inconsistent and unclear with me constantly chasing. I was also given information regarding competing offers that I later had reason to believe was inaccurate, which significantly damaged my trust in the process. Rather than addressing concerns constructively, the overall approach felt defensive and dismissive. The entire experience was so off-putting that I ultimately decided not to view properties through this company again. I have dealt with multiple estate agents and bought through two other companies in Ruislip who have been much better. Based on my experience, I would not recommend them at all. Update: Following this review, rather than addressing the concerns I raised about the service I received, the owner chose to post my profile and where I work publicly on LinkedIn and reference a job interview I attended several years ago, despite it being entirely unrelated to my experience as a customer. For the avoidance of doubt, I am responding here because this review relates to my experience as a customer and Google Reviews is the appropriate place to discuss customer feedback. I have no interest in engaging in public disputes on LinkedIn or responding to personal comments made about me online. I find it disappointing that, instead of addressing the issues raised, the focus was shifted onto me personally on a social media platform (even advertising my face and current work place on the LinkedIn post). As a customer, I simply provided an honest account of my experience during a property transaction. I believe prospective clients should be aware not only of the service they may receive, but also how feedback is handled when concerns are raised with this company. Update #2 Peter, I left a genuine review based on my experience as a customer. My concerns related to the level of service I received, including communication, professionalism, and the handling of my enquiries. They were not related to a seller accepting a higher offer, nor do they have any connection to an interview I attended with your company in June 2020. Rather than addressing the points raised in my review, you chose to identify me publicly on LinkedIn, reference my current employer, discuss an interview from several years ago, and post my photograph. I do not believe any of these matters are relevant to the customer experience I described, nor do I believe they were necessary to address the concerns raised in my review. I would also like to point out that your timeline of events are not accurate. Timeline as per email/whatsapp records: 20th November - Offer made £435,000 21st November - £435,000 refused 24th November - Increased offer of £440,000 2nd December - Declined offer £440,000 26th January - Re-offered £440,000 4th February - Declined £440,000 I also find it difficult to reconcile the importance you place on mental health with the decision to engage in a public discussion that resulted in personal comments and criticism being directed towards me. I stand by my review and my experience. I would have welcomed a professional response addressing the concerns I raised, even if you disagreed with them. I have no interest in engaging in public disputes on LinkedIn, and this will be my final comment on the matter. I wish you and your business all the best. Tommy

Very unpleasant experience and horrible service from Lauren. She hanged up the phone on my face after changing my date of viewings. After calling back, the person who answered the phone claimed that I was being rude to her. Absolutely terrible experience and rude staff. Its as if they were working in Mcdonalds.

Very disappointing experience dealing with GetAgent. We disputed an invoice relating to a client who was already personally known to our business through a long-standing family connection prior to any alleged referral. Despite providing evidence and explaining the background in full, it felt like the matter was handled purely by rigid terms and conditions rather than looking at the actual circumstances fairly and reasonably. Communication became focused on threats of debt collection and legal escalation instead of genuine investigation or resolution. As a business, we value fairness, transparency, and relationships with our clients, so this experience has been extremely disappointing. Unfortunately, due to how this matter has been handled, we will no longer be using GetAgent’s services going forward.

Everything is going well right until….you leave! Trying to make profit with the most unreasonable excuses. Even lying… so sorry to end this way.

**AVOID** Slippery individuals, their business strapline “we use property sales data to help the best local estate agents stand out from the crowd” is totally inaccurate, Zain Akhtar Business Development Manager who isn’t completely sure what day of the week it is confirmed they scrape the data form the usual portals Rightmove etc and use only this to rank the agent publicly, I placed a further question to him that if I didn’t use such portals for all of the properties I market for sale the data would be inaccurate, he denied this and continued to reiterate that he also scraped the data form Land Registry, again as land Registry data isn’t available for many months after a sale has completed how are they able to publish accurate live and current data… We were duped into signing a contract with the firm as Zain Akhtar had an amazing lead for us and all we had to do was sign this contract…. Yes, I was naive nothing became of this, not even a sniff of a lead! Another occasion we were called out to a market appraisal and were informed by the owner that we didn’t rank high enough on their site, the owner also called GetAget direct to confirm our position and was informed by someone on reception that we were not a leading agent and not ranked in the top 6 yet Zain Akhtar confirmed we actually ranked 4 in our market place! I’ve requested to be removed and have no association with this company but they have declined. The information they provide to represent your company to members of public is false, misleading and inaccurate AVOID AVOID AVOID!

When I was looking for a house they were Always late to viewings. I am now a tenant of one of the properties they manage and they are rude and have viewings without notifying us. They’re a rubbish agent with rubbish customer service steer clear. Use turner properties or any other agent.

Contacted Ewe Move Brighouse on a Wednesday AM via lived chat and requested a viewing for a property in Clifton. 3 days later I have not heard anything. Contacted them again and the person I got in touch with had no idea who I was a said they could not access the system. I’m sure the vendors would not be impressed, I certainly am not

Appalling. I found the tone of Adam's emails to be very unprofessional. I just wanted to arrange a viewing of a property I was interested in and was very keen to put an offer on subject to a successful viewing, and we couldn't even get …

AVOID LIKE THE PLAGUE. DO NOT PUT YOUR DETAILS INTO THIS WEBSITE. Illegal practices and does not make clear that as soon as you enter your details you are bound to a 0.25% commission on the sale price through the agents they send your details to. Contact the estate agents direct. The best agents opt out of get agents website. Report Get Agent to the advertising standards agency!!