DO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited …

AVOID *** Terrible experience as students and we completely feel as though we have been taken advantage of! Communication was always unhelpful and maintenance issues always took months to be resolved. Full deposit was never returned as they stated it was left unclean even though the inspector stated it was in the best condition he had seen. Make sure to take thorough photos of the property’s condition/ cleanliness when you move in — if you don’t, like us, they’ll use it against you at the end of the tenancy. They quite frankly try to make money out of you as and where they can.

It appears that once you place an order the work is issued to an overseas agent, this makes communication very difficult using broken English, in addition there is a total lack of knowledge relating to search terms, English pronunciation of local areas and cities, despite complaints and many requests for contact by a UK based contact they simply do not engage.

Kantar media sent me a survey by royal mail. I filled it in and it said that a reward was approved and wil be delivered to email 2-5 business days. That was 2 weeks ago.... scam!

Complete Failure – A Disgrace to Both Tenants and Landlords Absolutely Terrible Experience – Avoid This Agency at All Costs …

Horrible. My agent instantly struck me as a sleazy salesman type. After agreeing to rent the property (from psychopathic landlords, might I add), he sent me an email saying something along the lines of "I'll be assisiting you all the way up …

scammers avoid this agency. On 10th March I had a viewing of a house on Halford Road, Reading with agent Anish. During the viewing of this house I noticed that the fence on the left side in the garden was damaged and missing 2 segments of …

Poor service provided !!!!!!

I never give 1 star every I was look to rant property from them but I they took 400pouds for secure deposit we give all perform they ask and after they are tell out guarantor to give his online banking and HMRC access they are totally lied …