Very disappointing experience dealing with GetAgent. We disputed an invoice relating to a client who was already personally known to our business through a long-standing family connection prior to any alleged referral. Despite providing evidence and explaining the background in full, it felt like the matter was handled purely by rigid terms and conditions rather than looking at the actual circumstances fairly and reasonably. Communication became focused on threats of debt collection and legal escalation instead of genuine investigation or resolution. As a business, we value fairness, transparency, and relationships with our clients, so this experience has been extremely disappointing. Unfortunately, due to how this matter has been handled, we will no longer be using GetAgent’s services going forward.