Complete Failure – A Disgrace to Both Tenants and Landlords Absolutely Terrible Experience – Avoid This Agency at All Costs I rented through this agency for two years and it was hands down the worst rental experience I’ve ever had and I doubt the good reviews here if they are real. Just six months into our tenancy, they put the flat up for sale without any regard for our right to privacy or peace. From that point on, it was a relentless stream of viewings—strangers being brought into our home week after week, sometimes with barely any notice. To make things worse, the landlord had also listed the property with another agency, so we were being constantly disturbed by both agencies—calls, texts, emails, and even uninvited knocks at the door. There was zero coordination or respect for our living situation. We are a small, professional family. We never missed a single rent payment and always looked after the flat. Everywhere we've rented, we've been considered ideal tenants—respectful, reliable, and responsible. Yet none of that mattered to this agency. We even agreed to a massive rent increase—nearly £400 more per month—just to be left alone. They agreed, then three months later, put the property back on the market and resumed the same invasive behavior. They broke their word, plain and simple. One of their own staff even admitted to me that the flat had been on the market for over a year and a half before we moved in and that they had failed to sell it. Yet they never disclosed this. Instead, they listed it for both rent and sale at the same time—showing complete disregard for both tenant and landlord. Unsurprisingly, I later saw that the landlord pulled the property from them entirely. That says it all. When we finally left—exhausted from the constant disruption—they had the nerve to deduct over £600 from our deposit, completely unfairly, instead of offering any apology or compensation for the nightmare they put us through. This review may come late, but only because I didn’t want to waste another second of my life thinking about them. If you’re considering working with this agency, don’t. They are a failure on all fronts—disrespectful, unprofessional, and completely untrustworthy. Avoid them completely, whether you’re a tenant or a landlord.