Our experience with Lawrance and Rand started off on a very disappointing note. One of their staff members, Mr. Graham, was extremely rude and dismissive. As tenants, we were made to feel like we didn’t matter, and it was clear he had no interest in helping us or addressing our concerns. His attitude made the entire renting experience unnecessarily stressful in the beginning. However, everything changed when after Ms Laura, Ms. Sarah took over the management of our flat. She has been nothing short of amazing — truly an angel. From the moment she stepped in, she handled every issue with genuine care and urgency, as if it were her own home. With the help of our flat owner, she ensured that all our problems were resolved quickly and professionally. Her communication, compassion, and efficiency restored our faith in the agency. We also want to give a big thank you to Chloe, who, along with Sarah, has been incredibly supportive and helpful throughout our tenancy. We feel genuinely blessed to have had Sarah after Laura Butler looking after us. They are the reason we would consider dealing with Lawrance and Rand again in the future. If someone really needs to sort out their problems quickly and professionally, we highly recommend reaching out to Sarah at Lawrance and Rand Estate Agents.