For clarity for anyone reading this without prior context: I was a tenant at a property managed by Lawrence Rand, and this review reflects my direct experience. The property was handed over in poor condition, with multiple maintenance and safety issues that should have been resolved before a tenancy began. These included unresolved defects and a gas oven later confirmed by a qualified gas engineer to be unsafe. Throughout this time, I remained polite, patient, and cooperative. I raised concerns calmly and gave repeated opportunities for matters to be resolved properly. Unfortunately, issues were not handled transparently or in a timely manner, and communication was often poor. Only when it became clear that serious breaches were not being addressed did I stand up for myself and insist on accountability. At that point, the tone of communication changed, and my concerns were dismissed rather than resolved. I moved communication to email only so there would be a clear written record something any tenant is entitled to do. This review is not “slander”. It is an honest, good-faith account of my experience as a tenant. In response to the director’s comment above, a few points need correcting for accuracy: Whether Lawrence Rand owned the property is irrelevant. They acted as the managing agent and were my sole point of contact, responsible for managing maintenance, safety, and communication. It was never “fine” with unsafe conditions. Concerns were raised because issues were not being dealt with properly or transparently. The gas oven was later confirmed by a qualified gas engineer to be unsafe. This was a serious issue that caused understandable concern and should never have arisen in the first place. Communication was moved to email only so there would be a clear written record after ongoing problems, something any tenant is fully entitled to do, not an act of avoidance. I have retained contemporaneous emails, inspection reports, and other documentation relating to the condition of the property and how issues were handled. Anyone considering renting or buying through this agent is welcome to reach out if they wish to understand my experience in more detail.